vivekveer
New member
- Dealer Name
- RELIANCE JIO AIR FIBER HOME
- Company Name
- RELIANCE JIO
- Customer Care Number
- on 70005 70005
- Loss Amount
- 6506
- Ratings
- Opposite Party Address
- Jio Platforms Limited
Complaint / Post
I am filing this complaint regarding Reliance Jio AirFiber/JioHome for failure to provide the promised service and for not refunding the amount already paid by me.
I took a JioAirFiber/JioHome connection and made a payment of ₹5,306.46 through my debit card on 8 September 2026. The connection was activated at my premises.
Connection details:
- Fixed Voice Number: 916513185170
- Registered Mobile Number: 9835193333
- Amount paid for connection: ₹5,306.46
After activation, I requested relocation/reinstallation of the same connection at my new premises.on 10 th sep 2026 Jio asked me to pay ₹1,200 as relocation charges, which I paid.
Therefore, I have paid a total of:
₹5,306.46 + ₹1,200 = ₹6,506.46
The Jio engineer subsequently uninstalled/collected my AirFiber equipment/router, and I handed over the equipment as instructed by Jio for the relocation process.
However, the relocation was not completed.
I repeatedly contacted Jio regarding the pending installation, but instead of providing a proper resolution, I received an email from Jio on 18 September 2026 stating that my relocation lead LR00001F8T2Z had been cancelled and that I should raise a fresh request if I still wanted a JioHome connection.
This is my main concern:
Jio has already received ₹6,506.46 from me, has taken back the equipment, has not completed the relocation, and has now cancelled the lead without providing a proper explanation or refund.
I have not voluntarily cancelled the connection/relocation request.
I want Jio to clarify:
- Who cancelled my relocation lead LR00001F8T2Z?
- Why was the relocation request cancelled without resolving my issue?
- Why should I make another payment for a fresh connection when I have already paid for the connection and relocation?
- What is the status of my ₹5,306.46 connection payment?
- What is the status of my ₹1,200 relocation payment?
- When will my total amount of ₹6,506.46 be refunded?
- Why was my router/equipment collected if Jio was going to cancel the relocation request?
- I also want appropriate compensation for the inconvenience, loss of time and failure to provide the service after accepting my payment.
I have already tried resolving this matter directly with Jio through customer support/email, but I have not received a satisfactory resolution.
I am therefore requesting intervention and appropriate relief against Jio, including:
• Refund of ₹6,506.46
• Appropriate compensation for the inconvenience and deficiency in service
• Written clarification regarding cancellation of my relocation lead
• Confirmation that no further charges will be imposed on me for the cancelled connection/relocation
I am attaching the relevant payment proofs, Jio correspondence and other supporting documents.
If the matter is not resolved, I reserve my right to pursue the appropriate consumer dispute redressal proceedings.
Complainant: Vivek Choudhary
Registered Mobile: 9835193333
Fixed Voice Number: 916513185170
Relocation Lead: LR00001F8T2Z
Total Amount Paid: ₹6,506.46
Company: Reliance Jio / JioAirFiber / JioHome
What to put in the fields shown in your screenshot
Thread title:
Jio AirFiber – ₹6,506 Paid, Relocation Cancelled Without Refund
Dealer Name:
Jio / Reliance Jio
Company Name:
Reliance Jio Infocomm Limited
Customer Care Number:
1800-889-9999 (if this is the number associated with your Jio communication; otherwise use the exact number shown on your Jio bill/email.)
Attach these documents:
- ₹5,306.46 payment receipt
- ₹1,200 relocation payment receipt
- Jio email dated 18 September 2026 showing cancellation of LR00001F8T2Z
- Your earlier email/request for relocation
- Any screenshots showing the original connection/plan
- Any proof/message showing that the router/equipment was collected
Thanks
vivek
