Ixigo air booking

A

Amir shaikh

New member
Website Name
Ixigo airline
Loss Amount
23651
Ratings
1.00 star(s)
I booked my air ticket from Singapore to pune India on September 02 2024 for 16 Decamber 2024 but before a week of departure I cancelled that ticket and booked new ticket from another travel company , as per the airline rule they tahve to refund my booking after a week or maximum time of refund is 15th days. But one month pass I didn't credit my refund in my bank acc which I made for bookings, after I contact the company talecaller they assure me after 14days I get my refund, day passes I contact the company but every time I treated same today April 21st 2025 alredy 4th month already pass still I didn't get any refund.
Please help me to get my refund from ixigo air company
 
Hello @Amir shaikh,

I'm sorry to hear about your experience with Ixigo regarding your air booking. Many users have reported issues such as delayed refunds, unresponsive customer service, and complications with cancellations. Here's a structured approach to help you address and resolve your concerns:



🛠️ Immediate Steps to Address the Issue​

  1. Gather Documentation:
    • Booking Details: Invoice, booking confirmation, and payment receipts.
    • Communication Records: Emails, chat transcripts, and call logs with Ixigo's customer support.
    • Evidence: Screenshots or any other relevant information supporting your claim.


⚖️ Legal Grounds for Complaint​


Under the Consumer Protection Act, 2019, particularly Section 2(11), "deficiency" is defined as any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance required to be maintained by or under any law or contract. The issues described in your complaint may constitute a deficiency in service.


🧾 Legal Notice​


If the ixigo is not solving your problem, the next step is to send a legal notice to the CMD of Ixigo.

📝 Filing a Formal Complaint​


If not received any refund even after the Legal Notice:

  1. E-Jagriti Portal:


📄 Required Documents for Filing a Complaint​


  • Complaint Letter: Detailing the issue and the relief sought.
  • ID Proof: Aadhar Card, PAN Card, or Voter ID.
  • Proof of Purchase: Booking confirmation, invoice, and payment receipt.
  • Communication Records: Emails, chats, and call records with Ixigo.
  • Supporting Evidence: Screenshots or any other relevant information supporting your claim.
  • Documents: Index, Events, Memo and Affidavit.

If you need further assistance or guidance on any of these steps, feel free to ask.

Thanks
 
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