Shivanig
New member
- Website Name
- RedBus
- Loss Amount
- 3400
- Ratings
I am Gedala Shivani, and I am writing to escalate my unresolved complaint regarding my Intercity bus booking from Mumbai to Hyderabad on 11th September.
At 6:30 PM, I received an automated call providing incorrect boarding point and timing information. When I tried to clarify, the person spoke rudely. I was not informed about the bus delay. I reached the boarding point at 6:50 PM and waited until 7:30 PM. Upon checking the bus tracking, I found that the bus was still at Andheri. I then contacted the bus operator myself several times, and they eventually informed me about the delay but could not confirm the pickup time. Despite waiting until 8:30 PM, I had to return to my accommodation without boarding the bus.
As a female passenger travelling alone, waiting at an isolated location for nearly two hours was extremely difficult and unsafe. Due to this delay, I missed my connecting bus scheduled from Hyderabad, resulting in significant financial loss, wasted time, and disruption to my journey.
The operator initially confirmed the refund during our conversation but is now making false allegations that they contacted me regarding the delay and that I failed to arrive on time. This is incorrect. I reached the boarding point as instructed during the call and waited for the bus. I request you to verify the call recordings, bus tracking data, and operator communication records before accepting these claims.
Both RedBus and the Intercity team informed me that a female passenger is eligible for a full refund if the bus is delayed by even one hour. Therefore, I request that my case be investigated fairly and my full refund be processed.
For the past 20 days, I have requested a callback from a senior manager, but no one has contacted me. RedBus grievance email mentioned a 30-day resolution period, which has already passed. Despite this, I have received neither a refund nor a proper update. I was even sent an incorrect message stating that my complaint was resolved, only for customer care to reopen the ticket later.
Furthermore, the customer care AI system is frustrating and fails to connect me effectively with the concerned team. I should not be expected to record every call to prove an incident that your own systems and the operator's records can help verify.
I demand the following:
1. Full refund of my booking amount within 24 hours.
2. A written explanation for the delay, incorrect information, and contradictory statements.
3. Verification of call recordings, tracking records, and operator communications.
4. A callback from a senior grievance manager and a clear resolution.
This has been an extremely disappointing experience. Please treat this complaint as urgent and provide a concrete resolution without further delay.
Complaint Support Ticket Id.: 34401248
At 6:30 PM, I received an automated call providing incorrect boarding point and timing information. When I tried to clarify, the person spoke rudely. I was not informed about the bus delay. I reached the boarding point at 6:50 PM and waited until 7:30 PM. Upon checking the bus tracking, I found that the bus was still at Andheri. I then contacted the bus operator myself several times, and they eventually informed me about the delay but could not confirm the pickup time. Despite waiting until 8:30 PM, I had to return to my accommodation without boarding the bus.
As a female passenger travelling alone, waiting at an isolated location for nearly two hours was extremely difficult and unsafe. Due to this delay, I missed my connecting bus scheduled from Hyderabad, resulting in significant financial loss, wasted time, and disruption to my journey.
The operator initially confirmed the refund during our conversation but is now making false allegations that they contacted me regarding the delay and that I failed to arrive on time. This is incorrect. I reached the boarding point as instructed during the call and waited for the bus. I request you to verify the call recordings, bus tracking data, and operator communication records before accepting these claims.
Both RedBus and the Intercity team informed me that a female passenger is eligible for a full refund if the bus is delayed by even one hour. Therefore, I request that my case be investigated fairly and my full refund be processed.
For the past 20 days, I have requested a callback from a senior manager, but no one has contacted me. RedBus grievance email mentioned a 30-day resolution period, which has already passed. Despite this, I have received neither a refund nor a proper update. I was even sent an incorrect message stating that my complaint was resolved, only for customer care to reopen the ticket later.
Furthermore, the customer care AI system is frustrating and fails to connect me effectively with the concerned team. I should not be expected to record every call to prove an incident that your own systems and the operator's records can help verify.
I demand the following:
1. Full refund of my booking amount within 24 hours.
2. A written explanation for the delay, incorrect information, and contradictory statements.
3. Verification of call recordings, tracking records, and operator communications.
4. A callback from a senior grievance manager and a clear resolution.
This has been an extremely disappointing experience. Please treat this complaint as urgent and provide a concrete resolution without further delay.
Complaint Support Ticket Id.: 34401248
