Aakansha Bhosale
New member
- Hotel Name
- Innoleaf
- Company Name
- Innoleaf
- Website Name
- https://innoleafstays.com/
- Customer Care Number
- +919819156765
- Loss Amount
- 85575
- Ratings
- Opposite Party Address
- Regal Heights, H601, Vasant Nagari, Vasai East, Mumbai, Maharashtra 401208
I wish to report suspected cheating by Innoleaf / InnoLeaf Stays regarding a Vietnam honeymoon package for which I paid 85,575 rs as a 50 percent advance. After payment, the company responded very rarely for nearly 1.5 months. All four customer service numbers were non-functional, and despite repeated calls, emails and messages, we struggled to obtain booking information. The company had promised flight details within 48 hours but failed to resolve the matter promptly. We requested cancellation and explicitly asked the company not to book flights. Despite this, Innoleaf subsequently issued a non-refundable one-way ticket to Hanoi and stated it could not be cancelled because it had already been booked. Following discussions with Siddhant, represented to us as the owner, and the companys lawyer, Prateek,
refund was confirmed by email dated 8 October 2026. We provided our bank details as requested, but repeated phone and email assurances that the refund would arrive within the promised timelines were not honouredsew. Since the ticket was booked through the companys account, I am also concerned about possible cancellation or modification without our knowledge. I have payment proof, booking records, cancellation requests, emails, messages and relevant call recordings. I request an investigation and appropriate action.
refund was confirmed by email dated 8 October 2026. We provided our bank details as requested, but repeated phone and email assurances that the refund would arrive within the promised timelines were not honouredsew. Since the ticket was booked through the companys account, I am also concerned about possible cancellation or modification without our knowledge. I have payment proof, booking records, cancellation requests, emails, messages and relevant call recordings. I request an investigation and appropriate action.