Laptop Infnix laptop & flipkart & jeevas scame

[JYOTI RAWAT]

Dealer Name

flipkart

Company Name

InfInix

Product Name

laptop

Customer Care Number

18004190525

Loss Amount

35000

Ratings

5.00 star(s)

Opposite Party Address

F1 INFO SOLUTIONS AND SERVICES PVT. LTD, H-4 1ST FLOOR, PATEL NAGAE 3RD GZB UP

Unit no. B-303, Third floor, Tower-B, Advant Navis Business Park, Noida-Greater Noida Expy, Sector 142, Noida, Uttar Pradesh 201305

Dear Sir,
I ordered an Infinix laptop through Flipkart, the details of which I have attached. Along with the laptop, I also purchased insurance protection from Jeeves. Some time later, I encountered an issue with my laptop; I contacted the service center and shared all the relevant details with them. They informed me that the repair would be a paid service—payable in cash—because the manufacturer's warranty had expired. However, they advised me to contact the insurance provider, Jeeves, since I held an active insurance policy. Subsequently, I reached out to the insurance company (Jeeves), and a representative from their team visited my home to collect the laptop. He provided me with a receipt for the handover, which I have also attached. After numerous follow-ups on my part, they finally informed me that a specific component within the laptop was defective and that the manufacturing of that particular part had been discontinued. They stated that I would receive a partial refund—specifically 70% to 80% of the value—totaling ₹18,168, which was the amount they quoted to me. Following this communication, they once again stopped answering my calls. I then contacted Flipkart's customer care to check the status of my request; they informed me that my refund had not been processed because I had failed to pay a processing fee of ₹1,000. Subsequently, they sent me a payment link for the ₹1,000 fee, which I promptly paid. As of now, I have received neither my laptop nor any information regarding the whereabouts of my money. Consequently, I am now compelled to pursue legal action, as I have been subjected to significant harassment and inconvenience by your organizations.