dubeysakshi
New member
- Company Name
- Sai Sutra OSR Bus Service
- Website Name
- Paytm
- Customer Care Number
- 7489878974
- Loss Amount
- 25000
- Ratings
I am writing to raise a serious complaint regarding my journey from Seoni to Nagpur on 30/08/2026, PNR 27653, Seat No. 21, Bus No. MP22ZB9323.
At the time of booking, the journey details displayed on Paytm clearly mentioned that the bus would reach Nagpur at approximately 7:40 PM. However, I have now been informed that the bus is expected to reach Nagpur only around 9:00 PM.
This is highly misleading and has caused me significant inconvenience. I have a train to catch after reaching Nagpur and also have an important meeting to attend. I booked this bus specifically based on the arrival time shown on the booking platform. Because of this incorrect information and the delay, I may miss my train and suffer further losses and inconvenience.
Additionally, the behaviour and communication of the bus staff have been inappropriate and unprofessional. I request you to urgently look into:
I request an immediate response and resolution, as this is an ongoing journey and the issue is time-sensitive.
Please treat this as a formal complaint and provide me with a complaint/reference number for further follow-up.
Regards,
Sakshi Dubey
PNR: 27653
Seoni → Nagpur
Date: 30/08/2026
Seat: 21
Bus No.: MP22ZB9323
At the time of booking, the journey details displayed on Paytm clearly mentioned that the bus would reach Nagpur at approximately 7:40 PM. However, I have now been informed that the bus is expected to reach Nagpur only around 9:00 PM.
This is highly misleading and has caused me significant inconvenience. I have a train to catch after reaching Nagpur and also have an important meeting to attend. I booked this bus specifically based on the arrival time shown on the booking platform. Because of this incorrect information and the delay, I may miss my train and suffer further losses and inconvenience.
Additionally, the behaviour and communication of the bus staff have been inappropriate and unprofessional. I request you to urgently look into:
- Why an incorrect arrival time was displayed on Paytm at the time of booking.
- Why the actual expected arrival time is significantly later than the time promised during booking.
- The behaviour of the bus staff towards passengers.
- What compensation/refund will be provided if I miss my train or incur additional expenses due to this misleading information and delay.
I request an immediate response and resolution, as this is an ongoing journey and the issue is time-sensitive.
Please treat this as a formal complaint and provide me with a complaint/reference number for further follow-up.
Regards,
Sakshi Dubey
PNR: 27653
Seoni → Nagpur
Date: 30/08/2026
Seat: 21
Bus No.: MP22ZB9323
