Kumararaja Sankaran
New member
- Model
- RayZR125
- Dealer Name
- Dhingra Yamaha Services Ahmedabad
- Company Name
- Yamaha
- Customer Care Number
- 18004201600
- Loss Amount
- 1500
- Ratings
- Opposite Party Address
- Thaltej
Ahmedabad
I would like to raise a serious complaint regarding the service provided at Dhingra Motors Yamaha Service Centre Ahmedabad for my Yamaha RayZR 125
I was clearly informed that both regular service and the brake recall (caliper replacement) would be completed. When I visited at 1st Apr 1:20 PM, I was told the service was done and the brake caliper had been replaced.
However, upon reconfirmation after delivery, it was found that the brake caliper was NOT replaced. This was later acknowledged by Mr. Vivek (Supervisor) and Mr. Vikram (Workshop Manager), and the vehicle was taken back again.
I had to wait an additional 3.5 hours for a safety-related recall job that should have been completed initially.
This reflects serious negligence, misinformation, and poor coordination at the service center, especially for a critical safety recall.
This is not merely a concern about service staff behaviour. It is a critical safety lapse involving a recall-related brake caliper replacement. I was incorrectly informed that the work had been completed, whereas in reality, the front brake caliper had not been replaced at the time of delivery.
If I had taken the vehicle and continued riding without reconfirmation, this could have potentially resulted in a serious accident due to compromised braking performance. This makes the issue far more severe than what has been acknowledged in your response.
Additionally, Yamaha customer care reply does not mention:
What exact action has been taken against the service center
What corrective measures are being implemented
How such a critical lapse in a safety recall will be prevented in future
A generic apology without accountability or defined action does not address the gravity of the situation.
I request a detailed response including:
Investigation findings
Action taken against Dhingra Motors Yamaha Service Centre Ahmedabad
Process improvements to ensure recall jobs are not mishandled
Assurance of accountability for misinformation provided to customers
Please treat this matter with the seriousness it deserves. Failing which, I will proceed to escalate this formally through grievance and consumer forums.
Request immediate investigation and corrective action.
I was clearly informed that both regular service and the brake recall (caliper replacement) would be completed. When I visited at 1st Apr 1:20 PM, I was told the service was done and the brake caliper had been replaced.
However, upon reconfirmation after delivery, it was found that the brake caliper was NOT replaced. This was later acknowledged by Mr. Vivek (Supervisor) and Mr. Vikram (Workshop Manager), and the vehicle was taken back again.
I had to wait an additional 3.5 hours for a safety-related recall job that should have been completed initially.
This reflects serious negligence, misinformation, and poor coordination at the service center, especially for a critical safety recall.
This is not merely a concern about service staff behaviour. It is a critical safety lapse involving a recall-related brake caliper replacement. I was incorrectly informed that the work had been completed, whereas in reality, the front brake caliper had not been replaced at the time of delivery.
If I had taken the vehicle and continued riding without reconfirmation, this could have potentially resulted in a serious accident due to compromised braking performance. This makes the issue far more severe than what has been acknowledged in your response.
Additionally, Yamaha customer care reply does not mention:
What exact action has been taken against the service center
What corrective measures are being implemented
How such a critical lapse in a safety recall will be prevented in future
A generic apology without accountability or defined action does not address the gravity of the situation.
I request a detailed response including:
Investigation findings
Action taken against Dhingra Motors Yamaha Service Centre Ahmedabad
Process improvements to ensure recall jobs are not mishandled
Assurance of accountability for misinformation provided to customers
Please treat this matter with the seriousness it deserves. Failing which, I will proceed to escalate this formally through grievance and consumer forums.
Request immediate investigation and corrective action.
