- Company Name
- Asus
- Product Name
- Asus- Vivobook 14
- Loss Amount
- 57000
- Ratings
Dear Flipkart Customer Support Team,
I am writing this email with extreme frustration and disappointment regarding the way my issue has been handled.
I purchased an ASUS Vivobook 14 laptop from Flipkart (Order ID: OD338312673337645100). From the day I received the product, it was defective and was not switching on. The technician visited on 14 August, checked the laptop, packed it, and provided the DOA Certificate.
I was informed that my replacement would be completed by 20 August, but now I am being told that another technician will visit. I do not understand why the same process is being repeated when the product has already been inspected and the DOA Certificate has been provided.
Today, I also received a message stating that a technician will visit again. If another technician visits, will my replacement request be cancelled again? Why are replacement requests being cancelled without my permission?
The laptop is completely defective and does not switch on. What is the use of keeping a non-working laptop with me? I have already completed all the required procedures and patiently waited for more than 10 days.
This laptop was urgently required, which is why I purchased it, but instead I am facing repeated delays, technician visits and no proper resolution. I am extremely disappointed with this service.
I am clearly requesting Flipkart to either complete my replacement by 20 August without any further delay, or take back the defective laptop and refund my full amount. I cannot continue with repeated technician visits and cancellations.
Please find the DOA Dropsheet Letter attached below for your reference.
Customer Name: Sakshi
Order ID: OD338312673337645100
Product: ASUS Vivobook 14 Laptop
Kindly treat this matter as urgent and provide a final resolution by 20 August.
Sincerely,
Sakshi
I am writing this email with extreme frustration and disappointment regarding the way my issue has been handled.
I purchased an ASUS Vivobook 14 laptop from Flipkart (Order ID: OD338312673337645100). From the day I received the product, it was defective and was not switching on. The technician visited on 14 August, checked the laptop, packed it, and provided the DOA Certificate.
I was informed that my replacement would be completed by 20 August, but now I am being told that another technician will visit. I do not understand why the same process is being repeated when the product has already been inspected and the DOA Certificate has been provided.
Today, I also received a message stating that a technician will visit again. If another technician visits, will my replacement request be cancelled again? Why are replacement requests being cancelled without my permission?
The laptop is completely defective and does not switch on. What is the use of keeping a non-working laptop with me? I have already completed all the required procedures and patiently waited for more than 10 days.
This laptop was urgently required, which is why I purchased it, but instead I am facing repeated delays, technician visits and no proper resolution. I am extremely disappointed with this service.
I am clearly requesting Flipkart to either complete my replacement by 20 August without any further delay, or take back the defective laptop and refund my full amount. I cannot continue with repeated technician visits and cancellations.
Please find the DOA Dropsheet Letter attached below for your reference.
Customer Name: Sakshi
Order ID: OD338312673337645100
Product: ASUS Vivobook 14 Laptop
Kindly treat this matter as urgent and provide a final resolution by 20 August.
Sincerely,
Sakshi
