I RECIEVED A DEFECTIVE ITEM ON SUBMITTING DOA (DEATH ON ARRIVAL) CERTIFICATE THEY ARE NOT PICKING LAPTOP FROM PAST 15 DAYS BY AMAZON

R

RAJNEESHCHAUHAN369@GMAIL.

New member
Dealer Name
Amazon
Company Name
Amazon
Product Name
ASUS Vivobook 15,13th Gen,Intel Core i5-13420H(Intel UHD iGPU/16GB RAM/512GB SSD/FHD/15.6"/60Hz/Backlit Keyboard/Windows 11/M365 Basic (1Year)*/Office Home 2024/Cool Silver/1.70 kg) X1502VA-BQ835WS | B0DTYHD5D1 ( B0DTYHD5D1 )
Customer Care Number
180012001571
Loss Amount
52069
Ratings
1.00 star(s)
Hii, I Purchased a Laptop from amazon on 29 August and it delivered on 30 August. After taking the delivery of laptop I went inside my home and I Press power button to switch on the laptop but the laptop is not switching on. So I called amazon customer care service and told my problem so they told me to get a DOA Certificate (Death on Arrival Certificate) From Asus Service center so they can provide a refund or replacement to me.So I visited Asus service Center with the laptop and started checking the laptop after that they told me that the laptop can't be switched on so they told me that they are applying for DOA it wil take 2-3 days approval. After 2 days i received a call from service center that DOA has been approved please come and take your DOA and laptop and give DoA from where you purchase laptop so they provide refund and repalcement.After taking DOA letter i contacted amazon customer service and told all the issue they asked me to upload the DoA letter so they can provide a refund. After submitting DoA document to amazon they created a return pickup from me. From then onwards no amazon pickup agent contacted me and not visited my home to pick the laptop. I logged Several Complaints on amazon delivery agent with the help of amazon customer care service but thre is no use of that. At the last they are denying to give refund until they pickup laptop.The amazon customer service hang up the call without listening to my words. They are only telling that we delivered the product to you in perfect condition so we can't do nothing.But my concern is the laptop is not damaged it is internally defective not switching on they are not listening to this I also Provided DoA which i got from service center.The product is defective you can take refund or replacement from where you have purchased the laptop.But amazon doesn't giving me refund or replacement on basis of DOA letter by taking their laptop back.
Please help me with this I am providing amazon order id and invoice copy and DOA letter which i received from ASUS. Please take strict action on amazon how can they do like that
Order id:402-3048618-4236353
 

Attachments

Hello @RAJNEESHCHAUHAN369@GMAIL.

We have carefully reviewed all the details and DOA letter you have shared. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.

Process to File a Consumer Complaint Online:​

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

List Documents Required for Filing the Case:​

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.

How We Can Help:​

We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
Back
Top