Vinay_B
New member
- Dealer Name
- Homecenter
- Company Name
- Home Centre India (Landmark Group)
- Product Name
- Clair Fabric 3-Seater Sofa with Motion Backrest - Beige Zola and Serving Trolley - Gold
- Customer Care Number
- 18002127500
- Loss Amount
- 88708
- Ratings
- Opposite Party Address
- 77 Town Centre, Building No. 3, East Wing, Off HAL Airport Road, Yamlur P.O., Bangalore, Karnataka, India, 560037.
I placed an order for a sofa and a trolley on the Home Centre app on 3rd March 2026, with a promised delivery date of 16th March 2026. However, I have still not received my order.
Since then, I have contacted the call center (18002127500) over 15 times, spending approximately 2.9 hours (10,681 seconds) on calls. I have attached my call logs for reference. During the initial interactions, I was repeatedly informed that there was a technical issue and that delivery would be completed within the next three days. These commitments were not fulfilled. Later, I was given 16th April as the final delivery date and was assured that I would not need to follow up further.
Unfortunately, even on 16th April, the order was not delivered. When I called again, I was informed that the items were out of stock and was asked to cancel the order. However, upon checking the app, the items were still shown as available. I have attached a screenshot as evidence. Additionally, I personally visited a store and confirmed that the products were indeed in stock.
When I communicated this to Homecenter call center, I was told that due to a technical issue, my existing order could not be processed and that I should cancel and place a new order. I expressed that this is not acceptable, as the price has increased compared to my original purchase.
I was then informed that a representative named Vani is handling my case and would reach out to me. However, as of today, I have not received any communication. On following up again, I was told that Vani was either on leave or unavailable, and I would receive a callback, which has not happened.
Since calls were not resolving my issue, I researched and found the email address of Home Centre’s Head of Ecommerce, Mr. Srijan Das, and reached out to him. Then Aditya from Help Center responded, stating my issue would be resolved by May 4th. After not receiving any update, I followed up via email. Since then, I have received daily assurances that I would get an update "tomorrow," but no concrete steps have been provided to actually deliver my order.
At this point, I am extremely frustrated with the lack of resolution and communication, which has caused significant inconvenience.
Since then, I have contacted the call center (18002127500) over 15 times, spending approximately 2.9 hours (10,681 seconds) on calls. I have attached my call logs for reference. During the initial interactions, I was repeatedly informed that there was a technical issue and that delivery would be completed within the next three days. These commitments were not fulfilled. Later, I was given 16th April as the final delivery date and was assured that I would not need to follow up further.
Unfortunately, even on 16th April, the order was not delivered. When I called again, I was informed that the items were out of stock and was asked to cancel the order. However, upon checking the app, the items were still shown as available. I have attached a screenshot as evidence. Additionally, I personally visited a store and confirmed that the products were indeed in stock.
When I communicated this to Homecenter call center, I was told that due to a technical issue, my existing order could not be processed and that I should cancel and place a new order. I expressed that this is not acceptable, as the price has increased compared to my original purchase.
I was then informed that a representative named Vani is handling my case and would reach out to me. However, as of today, I have not received any communication. On following up again, I was told that Vani was either on leave or unavailable, and I would receive a callback, which has not happened.
Since calls were not resolving my issue, I researched and found the email address of Home Centre’s Head of Ecommerce, Mr. Srijan Das, and reached out to him. Then Aditya from Help Center responded, stating my issue would be resolved by May 4th. After not receiving any update, I followed up via email. Since then, I have received daily assurances that I would get an update "tomorrow," but no concrete steps have been provided to actually deliver my order.
At this point, I am extremely frustrated with the lack of resolution and communication, which has caused significant inconvenience.
