HOME INTERIORS

T

T R RAVI

New member
Dealer Name
HomeLane
Company Name
HomeLane
Customer Care Number
1800-102-4663
Loss Amount
96000
Ratings
5.00 star(s)
Opposite Party Address
HomeLane, FIRST FLOOR, NO.276, 15TH CROSS ROAD, 5TH PHASE JP NAGAR, BENGALURU
HomeLane, Home Interiors service provider, took advance payment of Rs96,000 (Rupees Ninety Six Thousand only) and refusing to refund as I wanted to withdraw the project assignment due to quality issues.
 

Attachments

Hello @T R RAVI

We have carefully reviewed all the details and document you attached regarding your complaint against HomeLane. Based on our thorough evaluation, we suggest you to file a case before District Consumer Disputes Redressal Forum.
You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.

Supporting Judgment​


Karnataka - Bangalore Urban - HOMELANE V/S K B UMESH

Complainant availed services from the OP for the interior work for his home by approaching the outlet of OP on 20.03.2022. He had discussion on designs, and his requirement with relationship manager of OP company after convincing with digital designs on their laptop, OP provided the detailed quotation on 27.03.2022 by E-mail. He was informed that there is extra discount of 10% for the booking done on or before 30.03.2022. Accordingly complainant paid Rs.50,000/- as an advance to Home Lane on 27.03.2022, OP issued for the same. In July 2022, complainant contacted OP agent for finalizing the interior designs (regarding material and customization as per the customer requirement), but OP told that there was no customizing provision and only on company made pre-designs/materials will be supplied. After repeated discussion, the service offered by OP found not satisfactory and not as per his requirement. Hence complainant decided to withdraw his transaction and requested to refund RS.50,000/- paid as an advance. But OP informed orally that the advance amount cannot be refunded back, customers have to get the interior work done for a minimum worth of Rs.1,50,000/-. Thus complainant stated that OP miss-represented with false promise and exploiting the customers through unethical marketing practice i.e., unfair trading practice. Hence he approached this commission seeking his amount of RS.50,000/- with interest and compensation for mental agony.


ORDER

OP shall pay Rs.50,000/- with interest at the rate of 6% per annum from the date of payment till this date.
OP further directed to pay Rs.3,000/- towards compensation and Rs.2,000/- towards the cost of litigation within 30 days from this day, failing which OP shall pay interest @ 8% per annum on Award amount from the date of order till realization.


HOMELANE V/S K B UMESH - Consumer Court Case - 2023-06-05

Consumer Court Case against HOMELANE V/S K B UMESH - Consumer Court Case against - HOMELANE
www.consumercourt.in www.consumercourt.in



We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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