Other Item Hindware Air Cooler

R

rathore

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Dealer Name
Consulting Rooms Private Limited
Company Name
Hindware Appliances
Product Name
Hindware 85 L Desert Air Cooler
Customer Care Number
18001033300
Loss Amount
7997
Ratings
1.00 star(s)
Opposite Party Address
Registered Office: 2, Red Cross Place Kolkata – 700 001

Corporate Office: Somany Home Innovation Limited ,68, Echelon Inst. Area, Sector 32, Gurugram, Haryana 122001
Hindware Desert Cooler Problem
Description: I purchased a Hindware Desert Cooler whose motor stopped working in May 2025. Since then, I have raised multiple complaints with Hindware, but no resolution has been provided. The details of my complaints are as follows: • SR No. HE073998 on 23 May 2025 • SR No. HF069074 on 22 June 2025 • SR No. HG009574 on 3 July 2025 On my first complaint, the technician told me that my address was “too far” and suggested I get the cooler repaired locally, promising reimbursement But i didn't done it Because of Warranty Concerns. However, he stopped answering my calls thereafter. Despite repeated complaints, no technician has ever visited to repair my product. This negligence and ignorance from Hindware has caused me mental stress and harassment. I have all proofs, including complaint records and chats showing how my complaints were ignored. Relief Sought: • Immediate repair or replacement of the defective desert cooler, OR refund of the purchase amount. • Compensation for the mental harassment, inconvenience, and repeated follow-ups.
 
We have carefully reviewed all the details regarding your complaint against Hindware Appliances. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.

Process to File a Consumer Complaint Online:​

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

List Documents Required for Filing the Case:​

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.

How We Can Help:​

We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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