habib
New member
- Model
- OLA S1 Pro Gen1
- Dealer Name
- OLA ELECTRIC MOBILITY LTD.
- Company Name
- OLA ELECTRIC MOBILITY LTD.
- Loss Amount
- 33900
- Ratings
- Opposite Party Address
- OLA ELECTRIC MOBILITY LTD.
REGENT INSIGNIA, #414, 3RD FLOOR,
4TH BLOCK 17TH MAIN, 100 FEET ROAD
KORAMANGALA, BENGALURU,
KARNATAKA - 560034 INDIA
Posted by: Md Habibulla
Location: North 24 Parganas, West Bengal
Hello everyone,
I am writing this post to share the extremely distressing experience I have had with Ola Electric's after-sales service and to seek guidance on how to proceed legally. What started as a scooter breakdown turned into weeks of mental harassment, financial loss, and a complete failure by Ola to honour its service promises, despite me being an Ola Care+ subscriber.
Here is a chronological summary of the events:
The Breakdown and RSA Failure
I am a paying subscriber of Ola Care+, which promises benefits like at-home servicing. However, in my two years of subscription, I have only successfully booked a home service twice. Every other time, the excuse is "slots are not available." My request for the promised "annual comprehensive check-up" was also dismissed as unnecessary by the service team. What is the point of this subscription if the promised services are never available?
Financial Losses Incurred Due to Ola's Negligence:
This entire episode has been a nightmare. It is not just about the money; it is about the complete disregard for a customer's time, convenience, and mental well-being. Ola's marketing promises a hyper-convenient experience, but the reality is a broken, inefficient, and hostile after-sales service.
I request advice from the forum members on the best way to proceed with my consumer case to get justice for the financial loss and the immense harassment I have faced.
Thank you for your time and help.
Location: North 24 Parganas, West Bengal
Hello everyone,
I am writing this post to share the extremely distressing experience I have had with Ola Electric's after-sales service and to seek guidance on how to proceed legally. What started as a scooter breakdown turned into weeks of mental harassment, financial loss, and a complete failure by Ola to honour its service promises, despite me being an Ola Care+ subscriber.
Here is a chronological summary of the events:
The Breakdown and RSA Failure
- Initial Warning Ignored: I noticed a noise from my scooter's motor and visited the nearest service center (Barasat Noapara). I was assured that the vehicle would not break down and I could use it for my office commute the next day.
- Breakdown: As predicted, my scooter broke down on July 25, 2025, around 11:20 AM, during heavy rain near Salt Lake Sector V metro station, leaving me stranded.
- Delayed RSA: I raised an RSA request at 12:02 PM (Ticket No: #09185884). The assistance finally arrived at 6:30 PM, a staggering delay of over 6 hours, during which I was left stranded on a busy, rain-soaked road.
- Exploitative Cab Offer: During the wait, Ola's "promised" cab service quoted me an exorbitant fare of nearly ₹1500 for a trip that would typically cost ₹200-₹400 on Uber. This felt like an attempt to exploit a customer in distress. I had to walk the rest of the way to my office.
- Wrong Service Center: Despite the breakdown location being close to the Kestopur service center, and my home being near the Barasat one, my scooter was taken to the Khidirpur service center, which is approximately 50 km away from my home, after the nearer center refused to accept it.
- Weeks of Delay: The simple repair took nearly three weeks. My scooter was picked up on July 25th, but I was only able to get it back on August 19, 2025.
- Refusal of Home Delivery: Despite being verbally assured of a home drop by the Barasat center and the fact that my scooter was sent far away without my consent, the Khidirpur service center manager flatly refused to deliver it. They repeatedly told me "it's not possible" and even suggested I "arrange my own RSA" to get it home.
- Threats and Mental Pressure: To add to the harassment, I was told that if I didn't collect the scooter within three days, I would be charged a daily parking fee of ₹100 + GST. This caused immense stress and sleepless nights.
- Forced Visit: After weeks of futile phone calls with unresponsive managers, I was forced to take a half-day off from work and travel all the way to the Khidirpur service center. Only after I went there in person and stated my case again did they finally agree to arrange the home delivery—the very thing they had been refusing for weeks.
- Late Night Delivery: The ordeal didn't end there. The scooter was finally delivered at 11:11 PM on August 19th, disrupting my sleep and schedule, despite an estimated delivery time of 6 PM.
I am a paying subscriber of Ola Care+, which promises benefits like at-home servicing. However, in my two years of subscription, I have only successfully booked a home service twice. Every other time, the excuse is "slots are not available." My request for the promised "annual comprehensive check-up" was also dismissed as unnecessary by the service team. What is the point of this subscription if the promised services are never available?
Financial Losses Incurred Due to Ola's Negligence:
- Unnecessary Charges: I was forced to pay ₹590 for parking and ₹400 for "extra distance" charges, both of which were a direct result of Ola sending my scooter to a distant service center.
- Loss of Pay: I had to take a half-day off to travel to Khidirpur, costing me approximately ₹1000.
- Alternate Commute Costs: For over three weeks, I had to spend my own money on Ubers and other transport, resulting in a financial loss of approximately ₹3,000.
- Litigation Cost: I am also seeking ₹3,000 towards litigation costs.
This entire episode has been a nightmare. It is not just about the money; it is about the complete disregard for a customer's time, convenience, and mental well-being. Ola's marketing promises a hyper-convenient experience, but the reality is a broken, inefficient, and hostile after-sales service.
I request advice from the forum members on the best way to proceed with my consumer case to get justice for the financial loss and the immense harassment I have faced.
Thank you for your time and help.
