Handbag Tear under warranty

[Satwika Nayak]

Seller Name

TITAN COMPANY LIMITED

Company Name

FASTRACK

Product Name

F241TOLAS06BLF-BAG-NONLEATHER-TOTEK1

Customer Care Number

1800-266-0123

Loss Amount

1857

Ratings

1.00 star(s)

Opposite Party Address

TITAN E-COMMERCE, PLOT NO. 21 AND 22, SIPCOT INDUSTRIAL COMPLEX, HOSUR KRISHNAGIRI DIST, IN-TAMIL NADU, 635126

I am writing to formally lodge a complaint against Fastrack (Titan Company Limited) regarding a defective handbag purchased through their official website.

• Product: Fastrack Handbag
• Order Date: 13 April
• Issue Noticed: Damage after only two uses
• Warranty Status: Product is under warranty
• Customer Care Interaction: Multiple calls made, emails sent, no resolution provided
• Store Visits: Nearby Titan stores contacted, no assistance received

Nature of Complaint​

After using the handbag only twice, I noticed visible damage to the product. I immediately contacted Fastrack customer care and requested a replacement, as the product is still under warranty. However, I was informed that replacements are only provided for manufacturing defects.
I explained that the damage could very well be due to a manufacturing defect that I may have overlooked initially. Despite this, the customer care team refused to arrange a pickup or initiate a replacement. I have made several calls seeking help, but each time I was met with indifference and no actionable support.
In an effort to resolve the issue, I also contacted nearby Titanstores, but they too declined to assist me, citing policy limitations.

Additionally, I did not receive the purchase receipt with the product. I had to follow up via email to obtain it, which added to the inconvenience.

I request the Consumer Forum to kindly intervene and direct Fastrack to:

• Arrange a pickup of the damaged product
• Provide a replacement or refund as per warranty terms
• Ensure better accountability and responsiveness from their customer care team

This experience has caused me considerable inconvenience and disappointment, especially given the brand’s reputation. I hope for a swift and fair resolution to this matter.

Thank you for your attention.

Sincerely,
Satwika Nayak

Satwika044@gmail.com
Order ID- W004536853
or Invoice Number- 4624993

 

[TeamMember]

Hello @Satwika Nayak

Important Notice:
We would like to clarify that this website is not affiliated with any government authority. It is an open public platform managed by a private law firm with the aim of assisting consumers with legal guidance and support.

If you are looking to file a formal complaint or case against TITAN E-COMMERCE, we can help you understand the process and guide you in filing a case with the appropriate Consumer Forum.

Please feel free to provide details of your issue, and our team will get in touch with you to assist further.

Best regards,
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