ayan384
New member
- Seller Name
- Amazon
- Company Name
- Amazon
- Product Name
- Oneplus 13r
- Website Name
- www.amazon.in
- Customer Care Number
- 1800-1200-1571
- Loss Amount
- 40000.00
- Ratings
I am writing to formally raise a grievance regarding my Amazon order in which I received a wrong item. Despite sharing all required proof and repeatedly contacting Amazon Customer Support, I have been informed that the investigation has been completed and that no return or replacement will be allowed.
This response is completely unacceptable. I spent ₹40,000 on this purchase with the trust that Amazon ensures customer protection. I have complied with every request from your support team and provided all necessary evidence, yet my issue remains unresolved.
The refusal to initiate a return after delivering an incorrect product reflects extremely poor customer handling and is deeply disappointing from a platform of Amazon’s reputation. As a genuine customer, I should not be made to suffer due to an error at Amazon’s end.
I request your immediate intervention to:
If this matter is not resolved promptly, I will be compelled to escalate the issue to appropriate consumer grievance and legal forums.
I expect a swift and fair resolution.
This response is completely unacceptable. I spent ₹40,000 on this purchase with the trust that Amazon ensures customer protection. I have complied with every request from your support team and provided all necessary evidence, yet my issue remains unresolved.
The refusal to initiate a return after delivering an incorrect product reflects extremely poor customer handling and is deeply disappointing from a platform of Amazon’s reputation. As a genuine customer, I should not be made to suffer due to an error at Amazon’s end.
I request your immediate intervention to:
- Re-verify my case thoroughly, and
- Initiate a return and refund or replacement without further delay.
If this matter is not resolved promptly, I will be compelled to escalate the issue to appropriate consumer grievance and legal forums.
I expect a swift and fair resolution.
