Grievance Regarding Repeated Service Delays Despite Valid AMC(RO Livpure)

S

Samy

New member
Dealer Name
RO Livpure
Company Name
LIVPURE
Customer Care Number
8064899399
Loss Amount
8000
Ratings
1.00 star(s)
Opposite Party Address
Bangalore
Dear Sir/Madam,

I am a Livpure customer using the LIV-TOUCH+ water purifier (Serial No. C6GW11D1009058). I have a valid Annual Maintenance Contract (AMC) that is valid until 24/12/2026.

I have been facing unresolved service issues since June 2026. The details of my service requests are as follows:
  1. Service Request No. JS-26062308004139 – Booked on 23/06/2026 and cancelled by your side on 04/08/2026.
  2. Service Request No. JS-26071407403962 – Booked on 14/07/2026 and cancelled by your side on 24/07/2026.
  3. Service Request No. JS-260727011502810 – Booked on 27/07/2026 and is still pending without any service visit.
During this period, I have repeatedly contacted your customer care team. Every time, I was assured that the service would be attended "today." I was also asked to contact the service agent directly. However, the service agent has been highly unresponsive and has taken no responsibility for resolving my complaint. On several occasions, calls to customer care remained unanswered for over an hour.
As an AMC customer, I fail to understand why I should have to repeatedly follow up for a service that I have already paid for. This level of service is unacceptable and has caused me significant inconvenience.

I request you to:
  • Arrange for immediate service of my water purifier.
  • Explain the repeated cancellation of my service requests without my consent.
  • Take appropriate action against those responsible for this poor customer service.
  • Provide a written response to this grievance at the earliest.
If this matter is not resolved immediately, I will be compelled to seek appropriate legal remedies and approach the relevant consumer grievance authorities.
I look forward to your prompt response and immediate action.
Thank you.
Yours faithfully,

S. Krishna Samy
Chennai – 600 071
above mail sent to Livpure customer and CEO but till no response.
 
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