Got Defective product and not getting my refund back

Seller Name
Naykaa Man
Company Name
FSN E-Commerce Ventures Ltd
Product Name
Nike Court Borough Low Men Green Basketball Shoes
Customer Care Number
1800-267-4444
Loss Amount
2347
Ratings
1.00 star(s)
Opposite Party Address
A2, 4th Floor, Cnergy IT Park, Appasaheb Marathe Marg, Opposite Tata Motors, Prabhadevi, Mumbai 400 025, Maharashtra, India
Hi had ordered shoes from Nykaa Man on 10th May 2026
Order id: NYK352921515-7263611

I received a defective product, and i had been following up for a refund since 15th of May 2026
The amount to be refunded is 2347

I am have been promised multiple times for the support team that i will get my refund but i have not received anything yet.
 
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