Goibibo not initiating refund request with airline in times of war

shzaine

New member
Company Name
goibibo
Website Name
https://www.goibibo.com/
Loss Amount
36000
Ratings
4.00 star(s)
Opposite Party Address
MakeMyTrip (India) Private Limited
19th Floor, Tower A/B/C, Epitome Building No. 5,
DLF Cyber City, DLF Phase III,
Gurugram Haryana - 122002
Booking ID GOFLINTAJ8UW9172629 and PNR FPDK23
Due the war in the middleast my flight with kuwait airways stands cancelled .
I have asked Goibibo to initiate a refund for the same but since March 15 it is only showing inititated

15 March 2026 2:13 PM

Cancellation request raised
We've received your cancellation request and it is currently being processed. A refund of ₹ 34,364 will be processed in due course subject to airline approval

17 March 20262:13 PM

PNR cancelled at airline

We’ve initiated the process of canceling your ticket with the airline. Once this is completed, your refund will be initiated. While this step may take some time, please be assured that the refund will be processed in due course

The second step which shows 17th March is not ticket in green as yet .

i have been trying to get in touch but there us no email suppport and the calls only make you talk to bots. Do they even have real humans to help . Due to money not being refunded its causing me financial strain and I am not even sure if I should book another flight. Goibibo has kept me stranded that too in times of war like these where travel is already difficult . kindly get in touch with me and process this refund ASAP. Even Kuwait airways is picking calls just not youll. Will never use your site again. horibble service.
Reference Booking ID GOFLINTAJ8UW9172629 and PNR FPDK23
 
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