- Loss Amount
- 1000
- Ratings
boAt has been extremely frustrating. Poor customer support, repeated delays, and no clear resolution have turned a simple purchase into unnecessary stress.Think twice before paying in advance. A cheaper price is not worth the headache.Be careful. Do your research before buying from boAt. I was only having a voice-related issue with my headset. Customer Support told me to submit it for a replacement, but instead of replacing it with the same model, you took my original product and gave me a completely different model that is not useful for my requirements.You have also changed the jack/connector on the new headset. Because the pin/connector is different, I am unable to use it with my laptop. I specifically needed the same model as my original headset, not a different product.Please arrange a replacement with the correct model and the compatible connector as soon as possible. Ticket number 69245823
Moreover, the customer support representative told me that they would not provide any further assistance with this issue. They told me to go to a local shop, buy a connector for ₹50, and use it with the headset.
They also told me, “You can either throw this headset away or keep it; it’s up to you.”
This is extremely disappointing and unacceptable behavior from boAt customer support. I purchased the product expecting proper support in case of an issue, but instead of resolving my problem, I was given a different model that does not meet my requirements and was then told to arrange the necessary connector myself.
I request you to look into this matter seriously and provide me with the correct replacement model with a compatible connector.
Moreover, the customer support representative told me that they would not provide any further assistance with this issue. They told me to go to a local shop, buy a connector for ₹50, and use it with the headset.
They also told me, “You can either throw this headset away or keep it; it’s up to you.”
This is extremely disappointing and unacceptable behavior from boAt customer support. I purchased the product expecting proper support in case of an issue, but instead of resolving my problem, I was given a different model that does not meet my requirements and was then told to arrange the necessary connector myself.
I request you to look into this matter seriously and provide me with the correct replacement model with a compatible connector.