Hello
@Arpita1996
I understand the distress you've experienced due to the fraudulent practices of Gati Movers and Packers. To seek redressal, it's imperative to follow a structured approach under the Consumer Protection Act, 2019.
Summary of the Complaint
- Service Provider: Gati Movers and Packers
- Service Availed: Household shifting from Bangalore to Chennai
- Date of Service: Pickup on 8th May 2025; Delivery on 9th May 2025
- Amount Paid: ₹34,000 for shifting services + ₹3,000 for insurance
- Issues Faced:
- TV damaged during transit
- Insurance copy not provided despite payment
- Non-fulfillment of reinstallation services
- Unresponsive behavior from the service provider post-delivery.
Steps Taken Prior to Filing the Complaint
- Direct Communication: Attempted to contact Gati Movers and Packers multiple times via phone calls to address the issues.
- Request for Insurance Documentation: Sought the insurance copy for the damaged TV, which was not provided.
- Follow-up for Reinstallation Services: Awaited the arrival of the carpenter for reinstallation, which was promised but not fulfilled.
- Lack of Response: The service provider became unresponsive, leading to mental harassment and financial loss.
Legal Precedents Supporting the Complainant
While specific judgments from
ConsumerCourt.in regarding Gati Movers and Packers are readily available, there have been instances where consumers have successfully sought compensation for similar grievances. In cases where service providers have failed to deliver promised services or caused damage to goods, consumer forums have directed them to compensate for the losses and mental agony suffered by the complainants.
Karnataka - Bangalore 1st & Rural Additional -
Gati Movers and Packers V/S Col.Suresh B Ghorpade(Retd)
Col.Suresh B Ghorpade (Retd)., resident of Kadugodi, Bangalore has filed this complaint U/s.35 of the Consumer Protection Act, 2019 against the OP Gati Movers and Packers, Represented by Mr. Naveen Kumar, Bengaluru, praying to direct the Gati Movers and Packers to pay Rs.1,50,000/- towards damage of the car and motorcycle, Rs.47,200/- paid for insurance of the car, motorcycle and household luggage and to pay total transportation charges of Rs.34,107/- due to breach of contract, gross negligence and fraud and grant such other reliefs as this Commission deems fit to grant under the facts and circumstances of this case.
The brief facts are that:-
The complainant engaged the service of Gati Movers and Packers for sending car, motorcycle and other household items to his son Lieutenant Colonel Akshay Ghorpade who is serving Indian Army Officer currently posted in Bareilly, Uttar Pradesh. One Mr.Naveen Kumar who told that he was an agent of Gati Movers and Packers has given his phone number as 9036715907 and the whatsapp number as 9121741569 along with Aadhar card number, driving license and Marketing ID. He demanded Rs.81,307/- including insurance of transportation of car, motorcycle and household items, out of which Rs.40,000/- + Rs.7,200/- as GST totally Rs.47,200/- was charged for the insurance of car, motorcycle and housel hold items, but the insurance receipt was not provided. The complainant on 15.11.2022 paid Rs.21,095/- and the son of the complainant paid in three online transactions of Rs.12,402/- Rs.7,810 and Rs.40,000/- through State Bank of India, Jui Branch Tehisil Bhiwani Haryana. Gati Movers and Packers has issued the receipt for the said amount.
Order
The Gati Movers and Packers was liable to pay Rs.15,000/- to the complainant and to refund Rs.47,200/- towards insurance for transportation of the vehicle and house hold items with interest @ 9%p.a. within two months from the date of the order. Further Gati Movers and Packers is directed to pay cost of litigation of Rs.3,000/- within two months from the date of the order, failing which the said amount carry interest at 9% p.a. till payment.
Follow the link for complete judgment.
Recommended Course of Action
- Send a Legal Notice:
- Draft a legal notice addressing Gati Movers and Packers, detailing the grievances and demanding:
- Full compensation for the damaged TV.
- Reimbursement of the ₹3,000 paid for insurance.
- Compensation for mental harassment and deficiency in service.
- Provide a reasonable timeframe (typically 15 days) for them to respond.
- File a Complaint in the Consumer Forum:
- If there's no satisfactory response, lodge a complaint with the appropriate Consumer Disputes Redressal Commission.
- You can file the complaint online via the e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India claiming:
Refund Amount - ₹ 70,000/-.
Compensation for mental agony and financial loss - ₹ 200000/-.
Litigation charges - ₹ 25000/-
- Jurisdiction: Since the amount involved is ₹70,000, the complaint falls under the purview of the District Consumer Disputes Redressal Commission.
- Procedure:
- Prepare a detailed complaint outlining all facts, supported by relevant documents (receipts, communication records, photographs of the damaged TV, etc.).
- Submit the complaint along with the requisite court fee.
- Attend hearings as scheduled and present your case.
- Seek Compensation:
- In your complaint, request:
- Refund of ₹70,000 (inclusive of service charges and insurance).
- Additional compensation for mental agony and litigation costs.
Important Considerations
- Documentation: Ensure all communications with Gati Movers and Packers are documented.
- Timeliness: Act promptly to avoid any statutory limitations that might bar your claim.
- Legal Assistance: Consider engaging a legal professional to assist with drafting the legal notice and representing you in the consumer forum.
Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Note:
We can assist in:
- Drafting professional legal notices.
- Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a
legal notice draft or
complaint preparation.
Regards,
Support Team
