- Dealer Name
- EXCITEL
- Company Name
- EXCITEL BROADBAND
- Customer Care Number
- 91 11 69656965
- Loss Amount
- 2000
- Ratings
- Opposite Party Address
- P-3/34 FIRST FLOOR, BPTP PARK ELITE FLOORS, SECTOR-75 FARIDABAD - 121 006
Dear Sir/Madam,
I am an Excitel Fiber customer and wish to bring to your immediate attention the complete disruption of my internet service since yesterday.
The local cable operator (Chowdhary Cable) who was previously handling the connection in my area has reportedly sold the business to another operator. However, due to an unresolved dispute between the previous and the new operator concerning their commercial arrangement, my broadband connection remains non-functional.
Whenever I contact the new operator, I am informed that their takeover process is not yet complete and that I should contact the previous operator. On the other hand, the previous operator refuses to assist and directs me back to the new operator, claiming that the network has already been sold. As a result, I am being forced to shuttle between the two parties while my service remains disconnected.
I would like to emphasize that:
I expect your urgent intervention and a written response at the earliest.
Customer Details:
Prasad Damodaran
Mobile: 9811193590
Email: ronaldo81@rediffmail.com
I am an Excitel Fiber customer and wish to bring to your immediate attention the complete disruption of my internet service since yesterday.
The local cable operator (Chowdhary Cable) who was previously handling the connection in my area has reportedly sold the business to another operator. However, due to an unresolved dispute between the previous and the new operator concerning their commercial arrangement, my broadband connection remains non-functional.
Whenever I contact the new operator, I am informed that their takeover process is not yet complete and that I should contact the previous operator. On the other hand, the previous operator refuses to assist and directs me back to the new operator, claiming that the network has already been sold. As a result, I am being forced to shuttle between the two parties while my service remains disconnected.
I would like to emphasize that:
- My contractual relationship is with Excitel Broadband, not with any individual local cable operator.
- Any dispute between your franchisees, vendors, or local partners is an internal matter and should not affect paying customers.
- Despite paying for the service, I have been deprived of internet connectivity for several days without any resolution or accountability.
- The lack of ownership of the complaint by both operators reflects poorly on Excitel's customer service standards.
- Immediate restoration of my internet service, if feasible, within the shortest possible time.
- A refund/adjustment for the entire period during which the service has remained unavailable.
- If the issue cannot be resolved immediately, I request permanent disconnection of my connection and refund of the balance amount for the unused subscription period.
- A written response from Excitel specifying who is responsible for servicing customers in my area and the action being taken against the concerned operators.
I expect your urgent intervention and a written response at the earliest.
Customer Details:
- Name: Prasad Damodaran
- Registered Mobile No.: 9811193590
- Customer ID/Connection ID: 1290018200
- Address: P-3/34 FIRST FLOOR, BPTP PARK ELITE FLOORS, NEAR D-MART, SECTOR-75 FARIDABAD, HARYANA
Prasad Damodaran
Mobile: 9811193590
Email: ronaldo81@rediffmail.com