Fraudulent Transaction and Non-Delivery of Goods by Shaam International

[Snehal Shardul]

Seller Name

Shams International

Company Name

Shams International

Product Name

Amul Icecream

Website Name

https://www.officedial.com/SHAMS-INTERNATIONAL-NAVI-MUMBAI/

Customer Care Number

7078498316

Loss Amount

7100

Ratings

1.00 star(s)

I am filing this complaint against Shaam International for fraudulent business practices, cheating, and non-delivery of goods despite receiving advance payment.


I contacted Shaam International to purchase 5 boxes (5 litres each) of Amul ice cream. They quoted a price of ₹420 per box, amounting to ₹2100 in total. Based on this quotation, I made the payment of ₹2100 via UPI to the account details/QR code provided by them.


After receiving the payment, they informed me that I could not place an order for 5 boxes alone and insisted that I must place a minimum order of 10 boxes, asking me to transfer an additional ₹5000, stating that the billing is done on MRP and the discount/refund would be adjusted later. Trusting their assurance, I transferred the ₹5000 as requested.


Subsequently, they demanded another ₹7100 via NEFT, claiming that the earlier UPI payment was not acceptable and promising to refund the earlier payments (₹2100 + ₹5000 = ₹7100) along with the latest payment. However, despite repeated follow-ups, they did not deliver the goods or refund my earlier payments. Instead, they continue to pressure me to make further payments before any refund or delivery, which is clearly fraudulent and unethical.