Fraudulent Practices by Sylph Consultancy – Non-Delivery of Promised Services

Sneha Verma

Sneha Verma

New member
Institute Name
Sylph Consultancy Magazine, Muskan Jindal
Customer Care Number
+91 95609 85870
Loss Amount
9300
Ratings
1.00 star(s)
Opposite Party Address
Shalimar City, Ghaziabad (201005)
I am filing this complaint against Sylph Consultancy for fraudulent practices, misrepresentation, and complete non-performance of promised services.

Details of the Transaction:

  • ₹6,300 paid on 20th May 2025 towards magazine feature
  • ₹3,000 paid on 25th May 2025 towards cover page
  • Total Paid: ₹9,300
Promises made by Sylph Consultancy (verbal & written):
  • Wide magazine distribution and brand promotion
  • Dedicated team of 4 designers + 1 design head for professional feature layout
  • A professionally curated magazine, not a template/presentation format
  • Publishing timeline: end-June / early July 2025, aligning with my brand’s 5-year anniversary (7th June 2025)
Actual Experience (Deficiency of Service):
  • No calls or follow-ups after payment, despite repeated reminders
  • Drafts delivered were unprofessional, poorly designed, and below industry standards
  • Emails and WhatsApp messages were ignored
  • Contact person (Ms. Muskan Jindal) stopped responding, no official handover provided
  • Demanded extra charges for layout/edits that were originally promised
  • As per their own admission (messages dated 5th July 2025), the project never moved forward to publishing, even after two months of delay
Legal Grounds:
  • Indian Contract Act, 1872 (Sec. 37 & 39): Failure to perform contractual obligations
  • Consumer Protection Act, 2019 (Sec. 2(11) & 2(47)): Deficiency of service and unfair trade practices
  • A “non-refundable” clause is invalid where no service has been delivered.
Additional Concern:
I have withdrawn all consent for publication. Any unauthorized use of my brand, logo, content, or likeness by Sylph Consultancy will amount to infringement and misrepresentation.

Relief Sought:

  1. Full refund of ₹9,300
  2. Compensation for mental harassment, delay, and loss of business opportunity (since the feature was tied to my brand’s reputation & milestone)
  3. Costs of pursuing this complaint

Proof Documents:

Google Drive: Sign-in

Access Google Drive with a Google account (for personal use) or Google Workspace account (for business use).
drive.google.com
 

Attachments

  • IMG_1989.png
    IMG_1989.png
    669.5 KB · Views: 0
  • IMG_1988.png
    IMG_1988.png
    659.2 KB · Views: 0
  • IMG_1987.png
    IMG_1987.png
    292.2 KB · Views: 0
Important Notice:
We would like to clarify that this website is not affiliated with any government authority. It is an open public platform managed by a private law firm with the aim of assisting consumers with legal guidance and support.

If you are looking to file a formal complaint or case against Sylph Consultancy, we can help you understand the process and guide you in filing a case with the appropriate Consumer Forum.

Please feel free to provide details of your issue, and our team will get in touch with you to assist further.

Best regards,
Thanks
 
Back
Top