Fraud shopping website

Hello @Mandaliya Bhavya P

Thank you for reaching out to us.

To ensure we understand your issue clearly and respond as efficiently as possible, we kindly request that you follow a specific format when posting your complaint on the forum.

  1. Start each point with the date when the issue or event occurred.
  2. Describe the event or issue clearly, in a single line or paragraph.
  3. If you’ve already contacted the company, mention every interaction with the date and a short summary of what was discussed or promised.
This helps us understand the timeline of your issue and respond step-by-step to resolve it effectively.


Example – Faulty product received:
  • 12-May-2024 – I received [Product Name] (Order ID: XXXXX). The item was not working properly (describe issue briefly).
  • 13-May-2024 – I called customer support. They asked me to send a video as proof, which I did.
  • 16-May-2024 – No response received yet regarding the replacement or refund.

  • Please avoid vague messages like “my product is not working” or “no one is replying.”
  • The more clear and date-specific your message is, the faster and more accurately we can assist you.
We appreciate your cooperation in helping us help you better.

Best regards,
Thanks
 
Hi I have ordered rocher time watch which is worth of 1200rs and today I have recived but after opening the box we found they have sent fraud watches like HMT broken watches and this is how u people do money by cheating customers.
Even I have called delivery person to ask about this fraud things they said company sent like this we don't open any boxes ..
I need my money back or replace with wt I have ordered..


I m from banglore
 
Hello @divyamalhotra0909

Main Issue: Received Different or Low Quality Watch and now the Company is not Responding.

I'm sorry to hear about your experience with Rocher time. Based on your complaint, it appears that you ordered a three Watches" but received a only one or poor quality. Despite reaching out to the seller, you've received no satisfactory response, and the provided shipment invoice does not match your order details.

Steps to Seek Redressal​

If you have received Different / Low Quality product, you need to follow the same steps in both the conditions.
  1. Document All Evidence: To file a case in the Consumer Forum, customer need to attach all the Supporting Documents related to the product and documents related to payment.
    • Retain screenshots of your order confirmation, payment receipt, WhatsApp conversations, and photographs of the received item.
    • Note any discrepancies in the shipment invoice and delivery details.
  2. Contact Sukanya Studio Again: This is very important step as we have to mention in our Consumer Case file that we have already Emailed the Company, but they are not solving our problem.
    • Send a formal email detailing the issue and requesting a refund.
    • Include all relevant evidence and set a reasonable deadline for their response.
  3. File a Complaint with the National Consumer Helpline: Customer can also contact the NCH and submit their complaint, this is very helpful if you are dealing with small companies and you don't want to engage any lawyer.
  4. Approach the Consumer Forum: If you have already completed the above steps and not getting any solution, you need to file a case in the Consumer Forum. Now you can file your complaint online with E-Jagriti portal.
    • If the issue remains unresolved, consider filing a complaint through the E-Jagriti portal.
    • Attach all evidence, including proof of purchase, communication records, and photographs.
  5. Files:You need to create 6 files to submit you case in the Consumer Forum.
    • INDEX
    • MEMO OF PARTIES
    • EVENTS
    • AFFIDAVIT
    • PROFORMA
    • DOCUMENTS


By following these steps, you can seek appropriate redressal for the issue faced with Rocher time. If you need assistance drafting communications or require further guidance, feel free to ask.

Thanks
 
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