Fraud in ac installation

vickyjnvb

New member
Dealer Name
Reliance digital
Company Name
Carrier
Product Name
Air conditioner
Customer Care Number
18008891044
Loss Amount
4500
Ratings
1.00 star(s)
Opposite Party Address
Reliance digital , east boring canal road, budha colony police station, Patna , Bihar - 800001
Dear sir ,
I bought ac of carrier company from reliance digital, raja pul , boring road Patna . Next day their technician came to install . He used some extra material like extra copper pipe , wire , water outlet pipe which is chargeable that’s I know . But the price he charged is my concern and he is not providing me proper bill with gst no .
For water outlet pipe he charged Rs1650 which you can get hardly Rs 180 , for wire he charged Rs 2970 which you can get at Rs 450 max , for copper pipe he charged Rs 4200 whose actual cost is hardly 3000. He also charged me a three pin plug but didn’t provide . And now the company is telling to call reliance digital , reliance is asking to call store but no one listening.
I want my overpriced money back with inconvenience charge or provide me proper bill for the money i paid to technician with proper gst no also with proper mentioning of brand name which he provided .
 
Hello @vickyjnvb

We suggest you to first send an Email to the Reliance digital customer care and ask them for the proper installation details, so that we can guide you accordingly.

Thanks
 
Hello @vickyjnvb

We understand that the Reliance digital has not responded to your calls, despite of multiple call to the manufacturer company "Carrier" and Retailor.

In such a situation, we suggest that you proceed by sending a legal notice to the Chairman and Managing Director (CMD) of both the companies, formally requesting a resolution and ask for the refund. Kindly allow them a 15-day period to respond to the notice.

If you do not receive any response within this timeframe, please revert to us. We will then guide you through the process of filing a case in the Consumer Forum.

Please let us know if you need assistance in drafting the legal notice or have any further questions.

Best regards,
 
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