- Seller Name
- SUPERMUSIC
- Company Name
- Flipkart Internet Private Limited
- Product Name
- XEWISS Aeropods BUDS3 ANC
- Website Name
- www.flipkart.com
- Customer Care Number
- 18002029898
- Loss Amount
- 472
- Ratings
- Opposite Party Address
- 807, L block Mangolpuri North West Delhi 83
Dear Sir/Madam,
I am writing to formally submit a consumer complaint against **Flipkart Internet Private Limited** for deficiency in service, improper handling of my return request, and failure to provide my refund despite the product already being collected from me.
### Complaint Details
**Company Name:** Flipkart Internet Private Limited
**Website:** [www.flipkart.com](http://www.flipkart.com)
**Order ID:** OD338346933158590100
**Product:** XEWISS Aeropods BUDS3 ANC
**Pickup Tracking ID:** FMPR0949553685
I received a **wrong and defective product** through Flipkart. Therefore, I raised a return and refund request within the applicable return period.
Flipkart informed me that the product would be picked up and assured me that my refund would be processed. On **17 August 2026**, I received a pickup confirmation message stating that the product would be picked up before 11 PM.
The product was successfully **collected from me on 17 August 2026** by the pickup executive. The pickup tracking ID provided was **FMPR0949553685**.
However, despite the product already being collected, Flipkart continued to show the pickup status as unsuccessful for approximately three days. I repeatedly contacted Flipkart customer support and was assured that the issue would be resolved and my refund would be processed.
Shockingly, on **20 August 2026**, Flipkart **cancelled my return/refund request without my permission or consent**, even though the product had already been picked up from my possession.
During my communication with Flipkart customer support, one of their representatives advised me **not to raise another return request** and assured me that she would raise the matter on a priority basis. I trusted the assurance provided by Flipkart and followed their instructions.
Due to the delay and mishandling by Flipkart, the return period eventually expired. As of **23 August 2026**, I have still not received my refund.
Therefore, I am now in an extremely unfair situation where:
* Flipkart or its logistics partner has already taken possession of the returned product.
* My return/refund request was cancelled without my authorization.
* I no longer have the product.
* I have not received my refund.
* The return period has expired due to delays and incorrect handling by Flipkart.
This has caused me significant inconvenience, mental harassment, and frustration. I believe this amounts to a serious **deficiency in service and unfair handling of a consumer grievance**.
I respectfully request your intervention and seek the following relief:
1. Immediate verification of the pickup using tracking ID **FMPR0949553685**.
2. Confirmation of the current location and status of my product.
3. Immediate processing and payment of my full refund.
4. A written explanation from Flipkart regarding the cancellation of my refund request without my consent.
5. Appropriate action against the company for the deficiency in service and inconvenience caused.
6. Any other relief or compensation deemed appropriate for the inconvenience and harassment caused.
I am attaching relevant screenshots and evidence, including the order details, pickup confirmation, tracking information, return/refund cancellation status, and communication with Flipkart customer support.
I kindly request that this complaint be considered urgently and that appropriate action be taken to ensure that I receive my rightful refund without any further delay.
Thank you for your attention to this matter.
Yours faithfully,
Aniket
Contact number 9355336756
Address 807, L block Mangolpuri North West Delhi 83
Order ID: OD338346933158590100
Pickup Tracking ID: FMPR0949553685
I am writing to formally submit a consumer complaint against **Flipkart Internet Private Limited** for deficiency in service, improper handling of my return request, and failure to provide my refund despite the product already being collected from me.
### Complaint Details
**Company Name:** Flipkart Internet Private Limited
**Website:** [www.flipkart.com](http://www.flipkart.com)
**Order ID:** OD338346933158590100
**Product:** XEWISS Aeropods BUDS3 ANC
**Pickup Tracking ID:** FMPR0949553685
I received a **wrong and defective product** through Flipkart. Therefore, I raised a return and refund request within the applicable return period.
Flipkart informed me that the product would be picked up and assured me that my refund would be processed. On **17 August 2026**, I received a pickup confirmation message stating that the product would be picked up before 11 PM.
The product was successfully **collected from me on 17 August 2026** by the pickup executive. The pickup tracking ID provided was **FMPR0949553685**.
However, despite the product already being collected, Flipkart continued to show the pickup status as unsuccessful for approximately three days. I repeatedly contacted Flipkart customer support and was assured that the issue would be resolved and my refund would be processed.
Shockingly, on **20 August 2026**, Flipkart **cancelled my return/refund request without my permission or consent**, even though the product had already been picked up from my possession.
During my communication with Flipkart customer support, one of their representatives advised me **not to raise another return request** and assured me that she would raise the matter on a priority basis. I trusted the assurance provided by Flipkart and followed their instructions.
Due to the delay and mishandling by Flipkart, the return period eventually expired. As of **23 August 2026**, I have still not received my refund.
Therefore, I am now in an extremely unfair situation where:
* Flipkart or its logistics partner has already taken possession of the returned product.
* My return/refund request was cancelled without my authorization.
* I no longer have the product.
* I have not received my refund.
* The return period has expired due to delays and incorrect handling by Flipkart.
This has caused me significant inconvenience, mental harassment, and frustration. I believe this amounts to a serious **deficiency in service and unfair handling of a consumer grievance**.
I respectfully request your intervention and seek the following relief:
1. Immediate verification of the pickup using tracking ID **FMPR0949553685**.
2. Confirmation of the current location and status of my product.
3. Immediate processing and payment of my full refund.
4. A written explanation from Flipkart regarding the cancellation of my refund request without my consent.
5. Appropriate action against the company for the deficiency in service and inconvenience caused.
6. Any other relief or compensation deemed appropriate for the inconvenience and harassment caused.
I am attaching relevant screenshots and evidence, including the order details, pickup confirmation, tracking information, return/refund cancellation status, and communication with Flipkart customer support.
I kindly request that this complaint be considered urgently and that appropriate action be taken to ensure that I receive my rightful refund without any further delay.
Thank you for your attention to this matter.
Yours faithfully,
Aniket
Contact number 9355336756
Address 807, L block Mangolpuri North West Delhi 83
Order ID: OD338346933158590100
Pickup Tracking ID: FMPR0949553685