Fraud by sending different item

P

Pramesh

New member
Seller Name
Amezon
Company Name
Amazon online app
Product Name
Reebok Mens Rmsora3503 Sneaker
Website Name
Amazon.in
Customer Care Number
+91 22-68910001
Loss Amount
3999
Ratings
1.00 star(s)
Opposite Party Address
Amazon shopping app
I ordered Reebok shoes (Reebok Mens Rmsora3503 Sneaker) on 27-Dec-2025. I received the product on 30-Dec-2025 with a delay of one day. Now when I checked the item I immediately raised the request with Amazon send the picture of the wrong item.
I kept following up with them and they did not listen. Now when I finally reached their customer service, they simply refused saying they sent the correct order only. They are not even taking it that the seller has sent a totally different item.
It is a torture and simply a fraud.

Please help
 
Hello @Pramesh

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'amazon not doing refund for return product even not collecting product'

Hello @DILIP TEJWANI

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the Amazon via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first Send a detailed email to cs-reply@amazon.in outlining your issue, including order details and any previous correspondence and request to collect the Arquin...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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