- Seller Name
- Fathis Designs / Fathis Designer Studio (boutique)
- Company Name
- Fathis Designs / Fathis Designer Studio (boutique) : Alapuzha Kerala
- Product Name
- Multiple products
- Customer Care Number
- 9645310284
- Loss Amount
- 8597
- Ratings
- Opposite Party Address
- 1st Floor, Aiswarya Arcade, VCSB Road, Near YMCA Junction, Mullackal, Alappuzha, Kerala – 688011
Subject: Formal Consumer Complaint Regarding Non-Delivery of Four Salwars and Lack of Response
Dear Team,
I am writing to formally raise a consumer complaint regarding the non-delivery of four salwars from my order(s), despite repeated attempts to contact your team through Instagram and WhatsApp. To date, I have neither received the pending products nor received any response or satisfactory update regarding their status.
The details of the undelivered products are as follows:
Address: Fathis Designer Studio
1st Floor, Aiswarya Arcade, VCSB Road, Near YMCA Junction, Mullackal, Alappuzha, Kerala – 688011
Phone Numbers: 9645310284, 8593029604
Email: info@fathisdesigns.com
Official Website: Fathis Designs [1, 2]
Despite reaching out through multiple channels, the lack of response from your team is extremely disappointing and raises concerns regarding the handling of customer orders and after-sales support.
I request that you investigate this matter and resolve it promptly by taking one of the following actions:
If I do not receive a satisfactory response within this period, I will be compelled to escalate the matter to the appropriate consumer grievance authorities and pursue the remedies available to me under applicable consumer protection laws.
I hope you will treat this complaint with the seriousness it deserves and resolve the issue without further delay
Dear Team,
I am writing to formally raise a consumer complaint regarding the non-delivery of four salwars from my order(s), despite repeated attempts to contact your team through Instagram and WhatsApp. To date, I have neither received the pending products nor received any response or satisfactory update regarding their status.
The details of the undelivered products are as follows:
- FD897 – 1 piece
- FD884 – 2 pieces
- FDS915 – 1 piece, ordered through WhatsApp under Order ID C1319
Address: Fathis Designer Studio
1st Floor, Aiswarya Arcade, VCSB Road, Near YMCA Junction, Mullackal, Alappuzha, Kerala – 688011
Phone Numbers: 9645310284, 8593029604
Email: info@fathisdesigns.com
Official Website: Fathis Designs [1, 2]
Despite reaching out through multiple channels, the lack of response from your team is extremely disappointing and raises concerns regarding the handling of customer orders and after-sales support.
I request that you investigate this matter and resolve it promptly by taking one of the following actions:
- Deliver the pending products at the earliest, if they are available; or
- Refund the full amount paid for any products that are unavailable or cannot be delivered; or
- Allow me to choose alternative products from your currently available collection for the equivalent value, should I prefer this option.
If I do not receive a satisfactory response within this period, I will be compelled to escalate the matter to the appropriate consumer grievance authorities and pursue the remedies available to me under applicable consumer protection laws.
I hope you will treat this complaint with the seriousness it deserves and resolve the issue without further delay
