tathagata.chatterjee92@gm
New member
- Dealer Name
- Livpure
- Company Name
- Livpure
- Product Name
- Aro Purifier
- Loss Amount
- 0
- Ratings
Hi,
I am submitting this formal consumer complaint against Livpure for prolonged service deficiency, improper handling of service requests, misleading and contradictory ticket updates, repeated assignment of unreachable technicians, and failure to address a potentially serious drinking-water quality concern.
My complaint has remained unresolved in reality since 15 August 2026. Despite repeated telephone calls, WhatsApp follow-ups and escalations, including escalation to Neha, the floor supervisor, Livpure has failed to arrange an effective technician visit or provide any genuine resolution.
Each time I contacted customer support, I was given the details of a different technician. However, the calls either did not connect, the technician was unreachable, or the technician did not answer or return my calls. Merely assigning different technicians in the system, without ensuring contact, attendance or resolution, cannot be treated as service delivery.
The request was shown as resolved on 16 August 2026 at 1:19 am and marked “Complete”, although the actual problem had not been resolved. There was no successful technical intervention or confirmation from me that the purifier was functioning properly.
This request was assigned to M C Services but was subsequently marked “Cancelled” without resolving the problem or providing a satisfactory explanation.
Different technician details were provided, but the assigned technicians were unreachable, the calls did not connect, or the technicians did not answer or return my calls. No successful engineer visit or permanent corrective action was completed.
Livpure’s service history displays this request as “Pending”, while simultaneously showing “Resolved on 22 August 2026 at 9:57 am”. These statuses are contradictory, and the problem was not resolved in practice.
The request was assigned to M C Services, yet no satisfactory inspection, repair or resolution followed.
The same failure continued even after the matter was escalated to Neha, the floor supervisor.
The water from the purifier was being consumed by my household, including:
I am not making an unsupported medical allegation. However, a purifier displaying a “Bad” filter-quality status while supplying drinking water to senior citizens and a young child should have been treated as a potentially serious water-quality concern requiring immediate inspection.
Instead, Livpure continued providing technician numbers and verbal assurances without ensuring that a qualified technician actually attended and resolved the matter.
I request urgent intervention and a written response from Livpure confirming the complaint reference, accountable escalation owner, inspection arrangements and resolution plan. Another generic apology, unsupported promise or assignment to an unreachable technician will not constitute a satisfactory response.
Until the purifier is professionally inspected and its output is confirmed, my family will use an alternative safe source of drinking water as a precaution.
Yours faithfully,
Tathagata Chatterjee
Registered mobile number: 9831817818
I am submitting this formal consumer complaint against Livpure for prolonged service deficiency, improper handling of service requests, misleading and contradictory ticket updates, repeated assignment of unreachable technicians, and failure to address a potentially serious drinking-water quality concern.
My complaint has remained unresolved in reality since 15 August 2026. Despite repeated telephone calls, WhatsApp follow-ups and escalations, including escalation to Neha, the floor supervisor, Livpure has failed to arrange an effective technician visit or provide any genuine resolution.
Each time I contacted customer support, I was given the details of a different technician. However, the calls either did not connect, the technician was unreachable, or the technician did not answer or return my calls. Merely assigning different technicians in the system, without ensuring contact, attendance or resolution, cannot be treated as service delivery.
Timeline and service-request history
15 August 2026
I reported that the RO was not working, and service request TS-26081511333474 was registered at 11:33 pm.The request was shown as resolved on 16 August 2026 at 1:19 am and marked “Complete”, although the actual problem had not been resolved. There was no successful technical intervention or confirmation from me that the purifier was functioning properly.
16 August 2026
As the problem continued, another request for “RO Not Working” was raised under reference JS-26081601192233 at 1:20 pm.This request was assigned to M C Services but was subsequently marked “Cancelled” without resolving the problem or providing a satisfactory explanation.
17 to 20 August 2026
I repeatedly followed up by telephone and WhatsApp and requested urgent support.Different technician details were provided, but the assigned technicians were unreachable, the calls did not connect, or the technicians did not answer or return my calls. No successful engineer visit or permanent corrective action was completed.
21 August 2026
As the issue continued and concerns arose regarding the taste and quality of the water, a request for “Taste Issue” was registered under reference TS-26082107060367 at 7:06 pm.Livpure’s service history displays this request as “Pending”, while simultaneously showing “Resolved on 22 August 2026 at 9:57 am”. These statuses are contradictory, and the problem was not resolved in practice.
22 August 2026
Another request for “Taste Issue” was registered under reference JS-26082209571598 at 9:58 am.The request was assigned to M C Services, yet no satisfactory inspection, repair or resolution followed.
23 to 25 August 2026
I continued contacting and escalating the matter. Despite repeated assurances and apologies through calls and WhatsApp, there was still no effective visit, accountable complaint owner or permanent resolution.The same failure continued even after the matter was escalated to Neha, the floor supervisor.
Serious water-quality concern
I repeatedly informed Livpure that the application displayed the filter quality as “Bad”.The water from the purifier was being consumed by my household, including:
- My two aged parents, both senior citizens
- My three-year-old child
- My wife
- Myself
I am not making an unsupported medical allegation. However, a purifier displaying a “Bad” filter-quality status while supplying drinking water to senior citizens and a young child should have been treated as a potentially serious water-quality concern requiring immediate inspection.
Instead, Livpure continued providing technician numbers and verbal assurances without ensuring that a qualified technician actually attended and resolved the matter.
Grounds for complaint
I am raising this complaint against the overall handling of my account by every representative, technician and supervisor involved since 15 August 2026, including Neha, based on the following:- Failure to resolve the original RO complaint.
- Failure to arrange a completed and effective technician visit.
- Repeated assignment of technicians who were unreachable or unresponsive.
- Closing or cancelling requests without resolving the underlying problem.
- Displaying contradictory “Pending” and “Resolved” statuses.
- Repeated commitments and assurances that did not result in action.
- Inconsistent and misleading guidance regarding the progress of my requests.
- Failure to establish a single accountable complaint owner.
- Failure to act with appropriate urgency despite being informed that the filter-quality status was showing as “Bad”.
- The inconvenience, worry and repeated effort forced upon me because of deficient after-sales service.
Resolution sought
I request the following relief and corrective actions:- Immediate registration of this matter as a senior-level grievance.
- Assignment of a named and accountable senior officer.
- A confirmed on-site inspection by a qualified and contactable technician.
- Advance confirmation of the technician’s name, working telephone number and appointment details.
- Comprehensive inspection of the purifier, filters and associated components.
- Proper testing of the purifier’s output-water quality, with the findings provided to me in writing.
- Replacement of any defective filter, component or purifier unit required to restore proper operation.
- A written explanation for each request that was incorrectly marked complete, cancelled, pending or resolved.
- Investigation of the calls, WhatsApp correspondence, technician assignments and supervisory handling since 15 August 2026.
- Confirmation of the corrective and accountability actions taken following that investigation.
- Appropriate compensation, refund or extension of the service period for the prolonged disruption and deficient service.
- Assurance that no service request will be closed without my express confirmation that the reported issue has genuinely been resolved.
I request urgent intervention and a written response from Livpure confirming the complaint reference, accountable escalation owner, inspection arrangements and resolution plan. Another generic apology, unsupported promise or assignment to an unreachable technician will not constitute a satisfactory response.
Until the purifier is professionally inspected and its output is confirmed, my family will use an alternative safe source of drinking water as a precaution.
Yours faithfully,
Tathagata Chatterjee
Registered mobile number: 9831817818