aadituagarg24
New member
- Company Name
- Livpure
- Product Name
- Livpure Allura Premia (RO+UV+UF+Copper)
- Customer Care Number
- 080-64899399
- Loss Amount
- 15000
- Ratings
Hi,
I wish to lodge a formal consumer complaint against Livpure for its failure to provide satisfactory after-sales service and warranty support for my RO water purifier, despite repeated complaints and escalations.
Complaint Details:
My Livpure RO water purifier has stopped dispensing water and is completely non-functional. The product remains under warranty, yet I have been facing this issue for approximately 20 days without any satisfactory resolution.
I registered an official service complaint with Livpure and subsequently followed up numerous times with Customer Care, the Area Sales Manager (ASM), and the Branch Manager (BM) through telephone calls, WhatsApp messages, and email communications.
Despite repeated requests and escalation to Livpure's senior management, I have received no satisfactory response, confirmed resolution timeline, or effective corrective action.
Whenever I contact the concerned representatives, I am repeatedly asked to share my complaint details through WhatsApp. Even after sharing the requested information, complaint screenshots, and follow-up messages, the issue remains unresolved.
I have already sent a formal escalation email to Livpure's senior management, service head, and customer support team. Unfortunately, no satisfactory response or resolution has been provided.
This prolonged failure to provide warranty service has caused significant inconvenience to my family, as we are unable to use the purifier for safe drinking water.
Deficiency in Service:
I believe Livpure's handling of this matter constitutes a deficiency in service under the Consumer Protection Act, 2019, including:
I respectfully request the concerned authority to intervene and seek the following relief:
Despite giving Livpure multiple opportunities to resolve the issue directly, the company has failed to provide satisfactory support. I am therefore seeking intervention from the appropriate consumer protection authority.
I request that this complaint be taken seriously and appropriate action be initiated for the earliest possible resolution.
Thank you.
I wish to lodge a formal consumer complaint against Livpure for its failure to provide satisfactory after-sales service and warranty support for my RO water purifier, despite repeated complaints and escalations.
Complaint Details:
- Company: Livpure
- Product: Livpure Allura Premia (RO+UV+UF+Copper)
- Product Identification: B4OL12D1004827
- Warranty Period: 05 May 2024 to 04 November 2026
- Registered Complaint Number: JS-20260928-007548
- Complaint Status: Pending and unresolved
My Livpure RO water purifier has stopped dispensing water and is completely non-functional. The product remains under warranty, yet I have been facing this issue for approximately 20 days without any satisfactory resolution.
I registered an official service complaint with Livpure and subsequently followed up numerous times with Customer Care, the Area Sales Manager (ASM), and the Branch Manager (BM) through telephone calls, WhatsApp messages, and email communications.
Despite repeated requests and escalation to Livpure's senior management, I have received no satisfactory response, confirmed resolution timeline, or effective corrective action.
Whenever I contact the concerned representatives, I am repeatedly asked to share my complaint details through WhatsApp. Even after sharing the requested information, complaint screenshots, and follow-up messages, the issue remains unresolved.
I have already sent a formal escalation email to Livpure's senior management, service head, and customer support team. Unfortunately, no satisfactory response or resolution has been provided.
This prolonged failure to provide warranty service has caused significant inconvenience to my family, as we are unable to use the purifier for safe drinking water.
Deficiency in Service:
I believe Livpure's handling of this matter constitutes a deficiency in service under the Consumer Protection Act, 2019, including:
- Failure to provide timely warranty repair or replacement.
- Failure to resolve a registered complaint despite repeated follow-ups.
- Lack of appropriate response and accountability from the concerned service representatives.
- Failure to provide a confirmed technician visit or resolution timeline.
- Significant inconvenience, distress, and disruption caused by the prolonged non-functioning of an essential household appliance.
I respectfully request the concerned authority to intervene and seek the following relief:
- Direct Livpure to immediately repair the water purifier free of charge under the applicable warranty terms.
- If the defect cannot be rectified satisfactorily, provide a suitable replacement or refund, as appropriate.
- Ensure that warranty coverage applicable on the original complaint registration date is honored, even if resolution is delayed beyond the warranty expiry date due to Livpure.
- Award reasonable compensation for the inconvenience, mental harassment, and distress caused by the prolonged service failure.
- Reimburse documented expenses incurred for alternative drinking water arrangements, where justified.
- Direct Livpure to provide a written explanation for its failure to respond and resolve the complaint despite multiple escalations.
- Award applicable complaint and litigation costs.
Despite giving Livpure multiple opportunities to resolve the issue directly, the company has failed to provide satisfactory support. I am therefore seeking intervention from the appropriate consumer protection authority.
I request that this complaint be taken seriously and appropriate action be initiated for the earliest possible resolution.
Thank you.