Abhilesh J
New member
- Seller Name
- Amazon Seller Services Private Limited
- Company Name
- Amazon Seller Services Private Limited
- Product Name
- 1)OnePlus Nord Buds 4 Pro E518A Radiant Gray in | 2)Jabra Evolve 10 Stereo USB-A Headset with Noise-Cancelling Microphone 3)Amazon Echo Dot (5th Gen), smart speaker with Alexa+,4) Contacts Genuine Leather Belt for Men with Easier Adjustable Autolock Buckle
- Website Name
- https://www.amazon.in
- Customer Care Number
- 180012001571
- Loss Amount
- 12400
- Ratings
- Opposite Party Address
- Amazon Seller Services Private Limited
*
Sattva Horizon, Survey No 6/1 and 7/1, Vinayak
Nagar, Kattigenahalli
Venkatala Village, Yelahanka Hobli
Bangalore, Karnataka – 560064
India
I wish to raise a formal complaint against Amazon India for its failure to deliver five items ordered on 31 October 2026, despite explicitly displaying the same-day delivery option at the time of placing the orders.
The total value of the orders is approximately ₹12,000. I placed these orders relying on Amazon's delivery commitment because the items were urgently required for my official work and for personal gifts that I had to give on 31 October 2026.
However, Amazon failed to deliver the items on the promised date, defeating the purpose for which the orders were placed.
I immediately contacted Amazon's customer care team and informed them that no delivery attempt had actually been made at my address.
This discrepancy raises serious concerns regarding the accuracy and reliability of Amazon's delivery reporting system. I request Amazon to investigate this incident and provide the relevant delivery records, including the delivery agent's attempt logs and supporting evidence for the reported delivery attempt.
During these interactions, I was repeatedly assured that the delivery would be completed within the next 30 minutes or one hour. Despite these assurances, the issue remained unresolved.
Repeatedly providing delivery assurances without resolving the underlying problem is unacceptable and has caused significant frustration, wasted time, and loss of confidence in Amazon's customer service.
The items were required for time-sensitive official work and personal gifting commitments on 31 October 2026. Since the orders were placed specifically because Amazon promised same-day delivery, the failure to deliver them on time undermined the very purpose of the purchase.
This incident has adversely affected my personal and professional commitments and caused distress and inconvenience that could have been avoided had Amazon honoured its stated delivery commitment or communicated accurate information.
Amazon's failure to deliver the eligible orders on the promised date, the disputed delivery-attempt status, and the repeated unfulfilled assurances from customer care raise serious concerns regarding the quality of service being provided to paying Prime members.
Furthermore, this is not the first time I have experienced service-related issues with Amazon. Such repeated incidents undermine the trust and confidence that customers place in the platform.
As a paying Prime member, I should not have to make repeated calls to customer care to obtain a service that was expressly promised at the time of purchase.
A. Compensation of up to ₹5,00,000
I seek compensation of up to ₹5,00,000 (Rupees Five Lakh Only) for the alleged deficiency in service, inconvenience, avoidable expenditure of time, mental agony, and disruption of my personal and professional commitments, subject to the relief justified by the evidence and applicable law.
The compensation sought is intended to address the overall impact of the incident and the manner in which the grievance was handled, rather than merely the monetary value of the undelivered orders.
B. Complimentary Lifetime Amazon Prime Membership
In view of the repeated service failures and the loss of confidence resulting from this incident, I request that Amazon India provide me with complimentary lifetime Amazon Prime membership at no additional cost as a goodwill and remedial measure.
This request reflects my expectation that Amazon should take meaningful steps to restore customer confidence and acknowledge the seriousness of the service failure.
C. Investigation and Written Explanation
I require Amazon to investigate the alleged false delivery-attempt status and provide a written explanation, supported by the available delivery records and relevant investigation findings.
D. Refund or Appropriate Adjustment
I request a refund of any applicable delivery charges and appropriate consideration of the relevant Prime membership fee for the affected period, wherever justified under the applicable terms and circumstances.
E. Corrective Action
I request Amazon to take appropriate corrective action to prevent the recurrence of inaccurate delivery-attempt reporting, unfulfilled delivery assurances, and similar service failures affecting other consumers.
F. Time-Bound Resolution
I request a comprehensive written response addressing each point raised in this complaint within seven days of receipt.
The total value of the orders is approximately ₹12,000. I placed these orders relying on Amazon's delivery commitment because the items were urgently required for my official work and for personal gifts that I had to give on 31 October 2026.
1. Failure to Honour the Same-Day Delivery Commitment
On 31 October 2026, I placed orders for five items on Amazon because the platform displayed a same-day delivery commitment. I relied on this representation while making the purchase, as timely delivery was essential for my professional and personal commitments.However, Amazon failed to deliver the items on the promised date, defeating the purpose for which the orders were placed.
2. Misleading Delivery Status and Alleged False Reporting of Delivery Attempt
At approximately 5:30 PM IST on 31 October 2026, Amazon's tracking system indicated that a delivery attempt had been made and that delivery could not be completed because the OTP had not been provided.I immediately contacted Amazon's customer care team and informed them that no delivery attempt had actually been made at my address.
This discrepancy raises serious concerns regarding the accuracy and reliability of Amazon's delivery reporting system. I request Amazon to investigate this incident and provide the relevant delivery records, including the delivery agent's attempt logs and supporting evidence for the reported delivery attempt.
3. Repeated Customer Care Calls and Unfulfilled Assurances
From 5:30 PM IST on 31 October 2026 until 1:00 PM IST on 1 November 2026, I contacted Amazon's customer care team approximately four to five times to resolve the issue.During these interactions, I was repeatedly assured that the delivery would be completed within the next 30 minutes or one hour. Despite these assurances, the issue remained unresolved.
Repeatedly providing delivery assurances without resolving the underlying problem is unacceptable and has caused significant frustration, wasted time, and loss of confidence in Amazon's customer service.
4. Serious Impact on Personal and Professional Commitments
The failure to deliver these items has caused substantial inconvenience and disrupted my personal and professional plans.The items were required for time-sensitive official work and personal gifting commitments on 31 October 2026. Since the orders were placed specifically because Amazon promised same-day delivery, the failure to deliver them on time undermined the very purpose of the purchase.
This incident has adversely affected my personal and professional commitments and caused distress and inconvenience that could have been avoided had Amazon honoured its stated delivery commitment or communicated accurate information.
5. Failure to Meet the Expectations of a Paying Prime Member
I am an Amazon Prime member and pay a membership fee with the reasonable expectation of receiving the services and benefits represented under my membership and the applicable delivery terms.Amazon's failure to deliver the eligible orders on the promised date, the disputed delivery-attempt status, and the repeated unfulfilled assurances from customer care raise serious concerns regarding the quality of service being provided to paying Prime members.
Furthermore, this is not the first time I have experienced service-related issues with Amazon. Such repeated incidents undermine the trust and confidence that customers place in the platform.
As a paying Prime member, I should not have to make repeated calls to customer care to obtain a service that was expressly promised at the time of purchase.
6. Legal Grounds Under the Consumer Protection Act, 2019
The circumstances described above warrant examination under the Consumer Protection Act, 2019, particularly:- Section 2(11) — Deficiency in Service: Amazon's failure to fulfil the applicable delivery commitment and the manner in which the delivery issue was handled may constitute a deficiency in service, depending on the applicable terms and the evidence.
- Section 2(47) — Unfair Trade Practice: If the investigation establishes that misleading representations were made regarding delivery or that the delivery-attempt status was knowingly or improperly reported, the conduct may warrant examination as an unfair trade practice.
7. Relief and Compensation Demanded
Considering the nature of the incident, the value of the orders, the time spent pursuing resolution, the disruption to my personal and professional commitments, and the repeated assurances that did not result in delivery, I hereby request the following remedies:A. Compensation of up to ₹5,00,000
I seek compensation of up to ₹5,00,000 (Rupees Five Lakh Only) for the alleged deficiency in service, inconvenience, avoidable expenditure of time, mental agony, and disruption of my personal and professional commitments, subject to the relief justified by the evidence and applicable law.
The compensation sought is intended to address the overall impact of the incident and the manner in which the grievance was handled, rather than merely the monetary value of the undelivered orders.
B. Complimentary Lifetime Amazon Prime Membership
In view of the repeated service failures and the loss of confidence resulting from this incident, I request that Amazon India provide me with complimentary lifetime Amazon Prime membership at no additional cost as a goodwill and remedial measure.
This request reflects my expectation that Amazon should take meaningful steps to restore customer confidence and acknowledge the seriousness of the service failure.
C. Investigation and Written Explanation
I require Amazon to investigate the alleged false delivery-attempt status and provide a written explanation, supported by the available delivery records and relevant investigation findings.
D. Refund or Appropriate Adjustment
I request a refund of any applicable delivery charges and appropriate consideration of the relevant Prime membership fee for the affected period, wherever justified under the applicable terms and circumstances.
E. Corrective Action
I request Amazon to take appropriate corrective action to prevent the recurrence of inaccurate delivery-attempt reporting, unfulfilled delivery assurances, and similar service failures affecting other consumers.
F. Time-Bound Resolution
I request a comprehensive written response addressing each point raised in this complaint within seven days of receipt.