Divya Bhatt
New member
- Dealer Name
- Croma
- Company Name
- Croma
- Product Name
- Product: ZPLU – Croma Hobtop 4B Model Number: CRLG4HTGSA2792
- Customer Care Number
- 18005727662
- Loss Amount
- -1
- Ratings
- Opposite Party Address
- Croma - Bharuch Acropolis
Dear Croma Customer Support and Consumer Grievance Team,
I am writing to raise a formal complaint regarding the continued delay in installing our purchased product, as well as the unprofessional conduct and repeated false commitments from Croma’s customer service team.
It has been approximately one week since the product was delivered. Since then, we have contacted Croma Customer Support several times and have been given different installation dates and timelines on almost every call. The customer support team and the local store have also provided conflicting information, yet no technician has visited and no clear resolution has been provided.
Even today, we were informed, “I will reach the store by 1:00 PM and update you on the status.” However, we are still waiting for a confirmed installation schedule. This repeated pattern of assurances without action has caused considerable inconvenience and has left us feeling misled by Croma’s representatives.
The product details are as follows:
Order ID: SOA210383849421
Purchase Date: 5 September 2026
Till Number: 1005
Product: ZPLU – Croma Hobtop 4B
Model Number: CRLG4HTGSA2792
Store Location: Croma, Acropolis, Bharuch
Registered Customer: Mineshbhai Natvarlal Bhatt
Registered Mobile Number: 9978400071
Registered Email Address: bhattminesh5807@gmail.com
We request Croma to arrange the installation immediately and provide a confirmed date and time in writing. We also request an explanation for the repeated delays and incorrect commitments made by the customer support and local store teams.
If the matter is not resolved promptly, we will be compelled to escalate the complaint further through the appropriate consumer grievance channels.
We look forward to an immediate and responsible resolution.
Sincerely,
Mineshbhai Natvarlal Bhatt
Mobile: 9978400071
Email: bhattminesh5807@gmail.com
I am writing to raise a formal complaint regarding the continued delay in installing our purchased product, as well as the unprofessional conduct and repeated false commitments from Croma’s customer service team.
It has been approximately one week since the product was delivered. Since then, we have contacted Croma Customer Support several times and have been given different installation dates and timelines on almost every call. The customer support team and the local store have also provided conflicting information, yet no technician has visited and no clear resolution has been provided.
Even today, we were informed, “I will reach the store by 1:00 PM and update you on the status.” However, we are still waiting for a confirmed installation schedule. This repeated pattern of assurances without action has caused considerable inconvenience and has left us feeling misled by Croma’s representatives.
The product details are as follows:
Order ID: SOA210383849421
Purchase Date: 5 September 2026
Till Number: 1005
Product: ZPLU – Croma Hobtop 4B
Model Number: CRLG4HTGSA2792
Store Location: Croma, Acropolis, Bharuch
Registered Customer: Mineshbhai Natvarlal Bhatt
Registered Mobile Number: 9978400071
Registered Email Address: bhattminesh5807@gmail.com
We request Croma to arrange the installation immediately and provide a confirmed date and time in writing. We also request an explanation for the repeated delays and incorrect commitments made by the customer support and local store teams.
If the matter is not resolved promptly, we will be compelled to escalate the complaint further through the appropriate consumer grievance channels.
We look forward to an immediate and responsible resolution.
Sincerely,
Mineshbhai Natvarlal Bhatt
Mobile: 9978400071
Email: bhattminesh5807@gmail.com