rameshraomba
New member
- Dealer Name
- Balaji Ganapathi
- Company Name
- Livpure
- Product Name
- livpure water purifier
- Customer Care Number
- 080648-99399
- Loss Amount
- 100000
- Ratings
Dear Sir/Madam,
I am writing to formally lodge a complaint against Livpure for its delayed and unsatisfactory service.
I raised a service request on 7th October 2026 for my Livpure water purifier, which is still under warranty. The purifier is malfunctioning, yet despite repeated calls and reminders, I have received no proper response and no technician has visited. Each time I contact customer care, I am assured the issue will be resolved “soon,” but no action follows.
This delay is causing considerable inconvenience and raises health concerns, as I do not have reliable access to clean drinking water, which is a basic necessity. I expected a higher standard of service from a company that presents itself as a leader in water purification.
Since the product is under warranty, I wish to make it clear that if the warranty expires while this request remains unresolved, I will not be liable for any service charges. The delay is entirely attributable to Livpure’s failure to provide timely support, and the company must honour its warranty obligations.
I request that the concerned authorities and the consumer forum take appropriate action and ensure my request is resolved immediately. If the matter is not addressed within 2 days, I will have no option but to pursue legal action and escalate this complaint to higher consumer rights bodies.
Sincerely,
M Ramesh Rao
Gopalapatnam, Visakhapatnam
I am writing to formally lodge a complaint against Livpure for its delayed and unsatisfactory service.
I raised a service request on 7th October 2026 for my Livpure water purifier, which is still under warranty. The purifier is malfunctioning, yet despite repeated calls and reminders, I have received no proper response and no technician has visited. Each time I contact customer care, I am assured the issue will be resolved “soon,” but no action follows.
This delay is causing considerable inconvenience and raises health concerns, as I do not have reliable access to clean drinking water, which is a basic necessity. I expected a higher standard of service from a company that presents itself as a leader in water purification.
Since the product is under warranty, I wish to make it clear that if the warranty expires while this request remains unresolved, I will not be liable for any service charges. The delay is entirely attributable to Livpure’s failure to provide timely support, and the company must honour its warranty obligations.
I request that the concerned authorities and the consumer forum take appropriate action and ensure my request is resolved immediately. If the matter is not addressed within 2 days, I will have no option but to pursue legal action and escalate this complaint to higher consumer rights bodies.
Sincerely,
M Ramesh Rao
Gopalapatnam, Visakhapatnam