Water Purifier Formal Complaint Regarding Non-Responsive Service Request – Livpure Water Purifier (Under Warranty)

[Shaik Mahaboob Basha]

Dealer Name

Sold By: Consulting Rooms Private Limited , Ship-from Address: Ncubate lIndia Services Private Limited, SY- 157, 158, 159 Kompally Village, Qutbullapur Mandal,, Hyderabad, Telangana, 500014, INDIA, Hyderabad , TELANGANA, India - 500014, IN-TS GSTIN - 36AAGCC4236P1ZA

Company Name

LivPure

Product Name

Liv-Allura-Premia(RO+UV+UF+Copper)

Customer Care Number

08064899399

Loss Amount

12000

Ratings

1.00 star(s)

Opposite Party Address

Livpure

Dear Sir/Madam,

I am writing this to formally raise a complaint against Livpure for their extremely poor and unprofessional service.

I had raised a service request for my Livpure water purifier, which is still under warranty. However, despite repeated follow-ups, there has been no proper response or resolution from the company’s side. The delay in providing service is unacceptable and is causing significant inconvenience and health risks due to the lack of clean drinking water.

The purifier has been malfunctioning, and I initially raised the request on 12th July 2025. Yet, even after multiple reminders, there has been no proper response or technician visit. Every time I contact customer care, I am given false assurances and empty promises that the issue will be resolved "soon."

This delay has caused considerable inconvenience, especially as clean drinking water is a basic necessity. Livpure’s negligence and lack of accountability are completely unacceptable. I had expected far better service from a company that claims to be a leader in the water purification industry.

I request immediate action and resolution of my issue. Please treat this complaint with urgency.

Thanks & Regards,
Shaik Mahaboob Basha
Contact Number:- 9885882451
Product Name:- Liv-Allura-Premia(RO+UV+UF+Copper)
Service Requist number:- JS -25071203455987
Serial Number:- B8OL12D1029578

 

[TeamMember]

Hello @Shaik Mahaboob Basha

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

Post in thread 'WATER RO from LIVEPURE is not working since 1st May'

24 May 2025

Hello @kailash157

I'm sorry to hear about the ongoing issues with your Livpure Zinger RO system. Given that your unit has been non-functional since May 1st, despite multiple service requests, and considering the company's refusal to refund your ₹8,388 subscription fee, it's understandable that you're seeking a resolution. Here's a structured approach to address this situation:

---

Steps to Resolve the Issue​

1. Contact Livpure Customer Support

• Toll-Free Number: 1800 419 9399
• Alternate Number: 080 6489 9399
• Email...

• TeamMember

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks

 

[Shaik Mahaboob Basha]

I have called multiple times, but there has been no response from Livpure customer care. This kind of irresponsible service is highly disappointing. I have also attached the call log as proof of my repeated attempts to get help. For this number 08064899399

 

[TeamMember]

Hello @Shaik Mahaboob Basha

Email to the livpure customer care with all the details you have and ask them to resolve the issue, if they still not respond, revert here, we will guide you the process to file a case against them.

Email: customercare@livpure.com