- Dealer Name
- Mascat Technical Services Bhopal
- Company Name
- Kent RO
- Product Name
- Kent sterling water purifier
- Customer Care Number
- +919278912345
- Loss Amount
- 15000
- Ratings
- Opposite Party Address
- Kent RO Headquarter
E-6, 7 & 8, Sector-59, Noida, Uttar Pradesh - 201309, India
I am writing to formally lodge a complaint as a highly dissatisfied customer regarding my RO service request handled by your authorized service agency, Mascat Technical Services, Bhopal.
I registered a service request on 23rd December 2025, and your technician, Mr. Arvind, visited on 24th December 2025. I had clearly requested a complete assessment of the machine, as it had not been in use for over a year, to avoid repeated expenses. I was assured that only a filter change was required, and based on this assurance, I proceeded with the payment.
However, immediately after the service, the RO stopped functioning. Since then, I have experienced repeated misdiagnoses, demands for additional payments, delays, and a complete lack of resolution despite continuous follow-ups. The issue remains unresolved even after nearly three months.
Additionally, I would like to highlight the following concerns:
Furthermore, I am extremely disappointed with the lack of accountability from your team:
I expect a prompt and fair resolution.
Regards,
Khushboo Singh
(Registered under the name: Shubham Tandon)
Mobile No: 9920897464
Service Request No: 260314-05970
I registered a service request on 23rd December 2025, and your technician, Mr. Arvind, visited on 24th December 2025. I had clearly requested a complete assessment of the machine, as it had not been in use for over a year, to avoid repeated expenses. I was assured that only a filter change was required, and based on this assurance, I proceeded with the payment.
However, immediately after the service, the RO stopped functioning. Since then, I have experienced repeated misdiagnoses, demands for additional payments, delays, and a complete lack of resolution despite continuous follow-ups. The issue remains unresolved even after nearly three months.
Additionally, I would like to highlight the following concerns:
- I paid approximately ₹8000 to your representative but was not provided with any receipt.
- The service agency is now denying receipt of this payment.
- Due to the non-functional RO, I have incurred an additional expense of approximately ₹6000-7000 on purchasing water as on today.
Furthermore, I am extremely disappointed with the lack of accountability from your team:
- The Area Service Manager, Mr. Chotu Kumar Singh, has been unprofessional and unresponsive, and has not made any effort to resolve the matter.
- The Service Manager at Mascat Technical Services, Ms. Rakhi, did not respond despite multiple follow-ups.
- Even after escalating the matter to the Kent RO Priority Desk, no resolution has been provided.
- Despite repeated follow-ups, your team has refused to replace the faulty part that was earlier incorrectly declared functional and is instead insisting on additional payment.
- Full refund of ₹8000 paid
- Reimbursement of additional water expenses incurred due to service failure
- Immediate escalation to a senior authority for prompt resolution
I expect a prompt and fair resolution.
Regards,
Khushboo Singh
(Registered under the name: Shubham Tandon)
Mobile No: 9920897464
Service Request No: 260314-05970
