Abhiram Prayaga
New member
- Dealer Name
- Airtel
- Company Name
- Airtel
- Customer Care Number
- 121
- Loss Amount
- 1117
- Ratings
I am writing to express my serious dissatisfaction regarding the continued harassment my family and I have been subjected to through repeated calls from Airtel representatives claiming that there are outstanding dues on a broadband connection that was discontinued in January 2026.
At the time of discontinuation, an Airtel customer care executive contacted us and informed us of an amount that was allegedly pending. In good faith, we paid the amount requested by Airtel and were assured that the matter had been fully resolved and that we would not be contacted again regarding any outstanding dues.
Despite this assurance, we continue to receive frequent calls demanding payment. This raises a very serious question: How is Airtel continuing to generate bills or claim dues on a connection that has not been used since January 2026 and was already settled as per Airtel's own instructions?
If the service was discontinued and the account was settled, on what basis are further charges being generated? If additional amounts are being claimed, why were they not disclosed when the final payment was collected? The repeated and contradictory demands reflect either a failure in Airtel's billing systems or a failure in internal communication, neither of which should become the customer's burden.
The continued calls despite prior settlement are causing significant inconvenience and are beginning to amount to harassment. It is unacceptable for customers to be repeatedly pursued for payments after complying with Airtel's instructions and receiving assurances that the account has been cleared.
I therefore demand that Airtel:
Immediately provide a complete statement of account from the date of service discontinuation to the present.
Explain in writing how any further dues have arisen after the service was discontinued and a final payment was made.
Suspend all collection and recovery calls until this matter is conclusively resolved.
Confirm whether the account has been properly closed and updated in Airtel's records.
Provide a formal complaint reference number for this grievance.
Please note that if these calls continue without a satisfactory explanation and resolution, I will have no option but to escalate this matter to the appropriate regulatory and consumer grievance authorities. I will also submit evidence of the repeated calls and the prior payment made based on Airtel's own instructions.
I expect a written response and a complete resolution at the earliest.
P S Abhiram
7382010194
At the time of discontinuation, an Airtel customer care executive contacted us and informed us of an amount that was allegedly pending. In good faith, we paid the amount requested by Airtel and were assured that the matter had been fully resolved and that we would not be contacted again regarding any outstanding dues.
Despite this assurance, we continue to receive frequent calls demanding payment. This raises a very serious question: How is Airtel continuing to generate bills or claim dues on a connection that has not been used since January 2026 and was already settled as per Airtel's own instructions?
If the service was discontinued and the account was settled, on what basis are further charges being generated? If additional amounts are being claimed, why were they not disclosed when the final payment was collected? The repeated and contradictory demands reflect either a failure in Airtel's billing systems or a failure in internal communication, neither of which should become the customer's burden.
The continued calls despite prior settlement are causing significant inconvenience and are beginning to amount to harassment. It is unacceptable for customers to be repeatedly pursued for payments after complying with Airtel's instructions and receiving assurances that the account has been cleared.
I therefore demand that Airtel:
Immediately provide a complete statement of account from the date of service discontinuation to the present.
Explain in writing how any further dues have arisen after the service was discontinued and a final payment was made.
Suspend all collection and recovery calls until this matter is conclusively resolved.
Confirm whether the account has been properly closed and updated in Airtel's records.
Provide a formal complaint reference number for this grievance.
Please note that if these calls continue without a satisfactory explanation and resolution, I will have no option but to escalate this matter to the appropriate regulatory and consumer grievance authorities. I will also submit evidence of the repeated calls and the prior payment made based on Airtel's own instructions.
I expect a written response and a complete resolution at the earliest.
P S Abhiram
7382010194
