Deepali Chauhan
New member
- Company Name
- Blinkit
- Product Name
- Arrabi Floral Charm Tea Cup Set (Ceramic) 6 pcs
- Loss Amount
- 599
- Ratings
Dear Blinkit Customer Support Team,
I am writing to raise a formal complaint regarding my recent purchase of the Arrabi Heritage Designer Tea Cup Set (6 pieces, 160 ml) from Blinkit and the unacceptable experience I had with your customer support team.
I purchased this item yesterday and initially contacted customer support to request a replacement with another product. The cup set is in perfect condition, unused, and in its original packaging.
As mentioned in your application, the replacement policy allows replacement within 72 hours under certain conditions. However, when I contacted your customer support executive, my request was declined without any alternative solution.What made this experience even more disappointing was the behaviour of the executive. During our conversation, she was rude and made remarks suggesting that I was illiterate or incapable of understanding your return policy. I found these comments deeply insulting and completely unacceptable. Customers deserve to be treated with respect, even when their requests cannot be accommodated.Initially, I only wanted to exchange the cup set for another product. However, following this unpleasant interaction, I no longer wish to continue with the purchase. I am now requesting a return and a refund as a resolution to this matter.
I hope Blinkit takes this complaint seriously and provides a fair and satisfactory resolution. I look forward to your response.
Kind regards,
Deepali Chauhan
I am writing to raise a formal complaint regarding my recent purchase of the Arrabi Heritage Designer Tea Cup Set (6 pieces, 160 ml) from Blinkit and the unacceptable experience I had with your customer support team.
I purchased this item yesterday and initially contacted customer support to request a replacement with another product. The cup set is in perfect condition, unused, and in its original packaging.
As mentioned in your application, the replacement policy allows replacement within 72 hours under certain conditions. However, when I contacted your customer support executive, my request was declined without any alternative solution.What made this experience even more disappointing was the behaviour of the executive. During our conversation, she was rude and made remarks suggesting that I was illiterate or incapable of understanding your return policy. I found these comments deeply insulting and completely unacceptable. Customers deserve to be treated with respect, even when their requests cannot be accommodated.Initially, I only wanted to exchange the cup set for another product. However, following this unpleasant interaction, I no longer wish to continue with the purchase. I am now requesting a return and a refund as a resolution to this matter.
I hope Blinkit takes this complaint seriously and provides a fair and satisfactory resolution. I look forward to your response.
Kind regards,
Deepali Chauhan