VijayaKumar S
New member
- Website Name
- https://www.pambatravels.in
- Loss Amount
- 4616
- Ratings
- Opposite Party Address
- PAMBA TRAVELS
4/123,MIDDLE STREET,NEDUVASAL,
ALANGUDI THALUKAA,Neduvasal East, Pudukkottai,
Tamil Nadu -622304
Dear MakeMyTrip Customer Support Team,
Dear Pamba travel customer care team,
I am raising a formal complaint regarding the extremely poor service provided by Pamba Travels on my Pattukottai to Chennai journey, booked through MakeMyTrip.
Booking and Journey Details:
Travel Operator: Pamba Travels
PNR: 36599
Bus Number: TN-02-BW-6561
Driver Name: Prabhakaran
Boarding Time: 9:25 PM
Boarding Point: Opposite Pattukottai Police Station
I experienced the following issues during my journey:
Boarding Point Mismanagement: I was present at the designated boarding point on time, but the driver asked me to travel to another location farther away. When I questioned him, he stated that he did not know the route and argued with me in front of other passengers.
Excessive Journey Delay: At approximately 5:30 AM, we had still not crossed Dindivanam, despite the journey normally taking around seven hours.
Lack of Restroom Breaks: No proper restroom break was provided during the long overnight journey, despite female passengers and others needing to use the restroom.
Unprofessional Driver Behaviour: The driver's response and behaviour caused unnecessary stress and inconvenience to passengers.
I booked this ticket through MakeMyTrip expecting a satisfactory travel experience. Instead, I faced significant inconvenience and uncertainty.
I request MakeMyTrip to:
Investigate this incident with Pamba Travels.
Obtain an explanation for the delay and boarding-point confusion.
Investigate the driver's behaviour and the lack of reasonable restroom breaks.
Consider an appropriate refund or compensation for the inconvenience caused.
Provide me with a formal complaint reference number and written response.
Passengers pay for a service and deserve professional treatment. Our time is valuable, and this experience was unacceptable.
Please treat this complaint seriously and provide a proper resolution.
Regards, Passenger – PNR 36599
Dear Pamba travel customer care team,
I am raising a formal complaint regarding the extremely poor service provided by Pamba Travels on my Pattukottai to Chennai journey, booked through MakeMyTrip.
Booking and Journey Details:
Travel Operator: Pamba Travels
PNR: 36599
Bus Number: TN-02-BW-6561
Driver Name: Prabhakaran
Boarding Time: 9:25 PM
Boarding Point: Opposite Pattukottai Police Station
I experienced the following issues during my journey:
Boarding Point Mismanagement: I was present at the designated boarding point on time, but the driver asked me to travel to another location farther away. When I questioned him, he stated that he did not know the route and argued with me in front of other passengers.
Excessive Journey Delay: At approximately 5:30 AM, we had still not crossed Dindivanam, despite the journey normally taking around seven hours.
Lack of Restroom Breaks: No proper restroom break was provided during the long overnight journey, despite female passengers and others needing to use the restroom.
Unprofessional Driver Behaviour: The driver's response and behaviour caused unnecessary stress and inconvenience to passengers.
I booked this ticket through MakeMyTrip expecting a satisfactory travel experience. Instead, I faced significant inconvenience and uncertainty.
I request MakeMyTrip to:
Investigate this incident with Pamba Travels.
Obtain an explanation for the delay and boarding-point confusion.
Investigate the driver's behaviour and the lack of reasonable restroom breaks.
Consider an appropriate refund or compensation for the inconvenience caused.
Provide me with a formal complaint reference number and written response.
Passengers pay for a service and deserve professional treatment. Our time is valuable, and this experience was unacceptable.
Please treat this complaint seriously and provide a proper resolution.
Regards, Passenger – PNR 36599
