Formal Complaint Against Savana Online Shopping Portal Regarding Order/Refund Issue

Seller Name
Savana Online Shopping portal
Company Name
Savana Online Shopping portal
Product Name
Dress ( plus size tie up a line dress
Website Name
https://www.savana.com/
Customer Care Number
8448290500
Loss Amount
826
Ratings
1.00 star(s)
Opposite Party Address
ENVOGUE STYLES GLOBAL LLP INDOSPACE LOGISTICS PARK FARUKHNAGAR B300 PART A, VILLAGE DADRL TOE, HADBAST NO 273 TEHSIL BADLL DISTIC DISTRIC JHAJJAR, HARYANA, 124103
Hi Team,

I placed an order with Savana on 1st June 2026

under Order ID: S011260601223617093001 for clothing items.

However, the products delivered to me were completely incorrect and did not match what I had ordered.

When I contacted Savana's customer support regarding this issue, they refused to accept the return or issue a refund, despite me clearly receiving the wrong items. This is an unfair trade practice and a violation of my consumer rights under the Consumer Protection Act.

I am attaching the following evidence for verification:

Order invoice

Photos/videos of the wrong items received
 
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