Formal complaint against Reliance Digital for delivery failure and deficient customer service

M

Mukund Mule

New member
Dealer Name
Reliance digital
Company Name
Reliance digital
Product Name
Havells 80 L Koolwave Desert Cooler
Customer Care Number
1800 889 1055
Loss Amount
10229
Ratings
1.00 star(s)
Opposite Party Address
Reliance Retail Limited, 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai - 400 002
This is a formal complaint against Reliance Digital regarding severe deficiency in service, failure of delivery commitments, and extremely poor customer support.

Details of the transaction are as follows:

  • Product Name: Havells 80 L Koolwave Desert Cooler
  • Order ID: RD69F330EB0E0CD7EC9
  • Date of Purchase: 30 April 2026
  • Amount Paid: ₹ 10,229
  • Promised Delivery Date: 03 May 2026
Despite successful payment and confirmed order status, the product has not been delivered within the promised timeline.

I contacted customer support multiple times through calls/chats/emails, but no proper resolution was provided. The support team repeatedly gave vague assurances without any concrete action. Also they are failed to refund earlier.
 
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