deepikasree.valmiki
New member
- Company Name
- heritage
- Product Name
- MILK Products
- Loss Amount
- 60
- Ratings
Dear Heritage Customer Care Team,
I am writing to raise a formal complaint regarding the sale of expired milk and the poor quality of milk purchased from a nearby Heritage dealer shop.
On 27 October 2026, I purchased two packets of Heritage Standardised Milk from the dealer. The details are as follows:
On 28 October 2026, I visited the dealer and requested a replacement for the milk packets. However, the dealer refused to take responsibility and informed me that I should contact customer care. I was also disappointed by the dealer's rude and unprofessional behaviour.
Selling an expired milk product and supplying milk that curdles under these circumstances raise serious concerns regarding food safety and consumer rights.
I therefore request Heritage Foods to take the following actions:
I request you to register my complaint, provide a complaint reference number, and resolve this matter at the earliest. If I do not receive a satisfactory response, I will escalate the issue to the relevant food safety authorities and the appropriate consumer grievance redressal forum.
I trust Heritage Foods will take this complaint seriously and ensure that such incidents are not repeated.
Thank you for your attention to this matter.
I am writing to raise a formal complaint regarding the sale of expired milk and the poor quality of milk purchased from a nearby Heritage dealer shop.
On 27 October 2026, I purchased two packets of Heritage Standardised Milk from the dealer. The details are as follows:
- First packet: Expiry date – 21 October 2026.
- Second packet: Expiry date – 28 October 2026.
On 28 October 2026, I visited the dealer and requested a replacement for the milk packets. However, the dealer refused to take responsibility and informed me that I should contact customer care. I was also disappointed by the dealer's rude and unprofessional behaviour.
Selling an expired milk product and supplying milk that curdles under these circumstances raise serious concerns regarding food safety and consumer rights.
I therefore request Heritage Foods to take the following actions:
- Investigate the dealer for selling a packet of expired milk.
- Arrange a refund or replacement for both milk packets.
- Investigate the quality and storage conditions of the milk supplied by the dealer.
- Take appropriate action against the dealer if any wrongdoing or misconduct is established.
- Provide a written response regarding the investigation and the corrective measures taken.
I request you to register my complaint, provide a complaint reference number, and resolve this matter at the earliest. If I do not receive a satisfactory response, I will escalate the issue to the relevant food safety authorities and the appropriate consumer grievance redressal forum.
I trust Heritage Foods will take this complaint seriously and ensure that such incidents are not repeated.
Thank you for your attention to this matter.