- Seller Name
- amazon
- Company Name
- amazon.in
- Product Name
- online
- Website Name
- www.amazon.in
- Customer Care Number
- 1800 1200 9009
- Loss Amount
- 2500
- Ratings
To Whom It May Concern,
I am submitting this complaint against Amazon India regarding repeated failures in fulfilling the promised benefits of Amazon Prime membership. Despite paying for Prime, which guarantees one-day delivery, I have consistently faced late deliveries, false delivery reports, and poor customer service.
Over the past year, more than 10–15 of my orders have been delayed by 4–5 days. In several cases, delivery agents falsely marked “customer not at home” despite me being present, and calls were disconnected within seconds. Packages have even been delivered at midnight and left carelessly at my doorstep.
I have repeatedly contacted Amazon’s customer care, but the responses are limited to apologies without corrective action or compensation. This amounts to misleading advertising and unfair trade practice, as Prime membership is marketed with guaranteed fast delivery.
Here are some of the affected order numbers for reference:
• 407-8084186-9906764
• 403-6720339-5685931
• 403-0214620-6843573
• 403-4506009-7842701
• 403-3841447-3462754
My last order was not delivered on time and was replaced without my consent. This repeated negligence has caused me financial loss, wasted time, and mental distress.
I request the consumer protection authority to:
1. Investigate Amazon’s failure to honor its Prime delivery commitments.
2. Direct Amazon to provide compensation for repeated delays and poor service.
3. Ensure accountability for false delivery reports and negligent practices.
I have documented proof of these incidents and am prepared to submit them for verification.
Sincerely,
Bala
I am submitting this complaint against Amazon India regarding repeated failures in fulfilling the promised benefits of Amazon Prime membership. Despite paying for Prime, which guarantees one-day delivery, I have consistently faced late deliveries, false delivery reports, and poor customer service.
Over the past year, more than 10–15 of my orders have been delayed by 4–5 days. In several cases, delivery agents falsely marked “customer not at home” despite me being present, and calls were disconnected within seconds. Packages have even been delivered at midnight and left carelessly at my doorstep.
I have repeatedly contacted Amazon’s customer care, but the responses are limited to apologies without corrective action or compensation. This amounts to misleading advertising and unfair trade practice, as Prime membership is marketed with guaranteed fast delivery.
Here are some of the affected order numbers for reference:
• 407-8084186-9906764
• 403-6720339-5685931
• 403-0214620-6843573
• 403-4506009-7842701
• 403-3841447-3462754
My last order was not delivered on time and was replaced without my consent. This repeated negligence has caused me financial loss, wasted time, and mental distress.
I request the consumer protection authority to:
1. Investigate Amazon’s failure to honor its Prime delivery commitments.
2. Direct Amazon to provide compensation for repeated delays and poor service.
3. Ensure accountability for false delivery reports and negligent practices.
I have documented proof of these incidents and am prepared to submit them for verification.
Sincerely,
Bala