Prajwal Jha
New member
- Website Name
- AbhiBus.
- Loss Amount
- 500000
- Ratings
### 1. Booking and Journey Details
I booked a Tegra Express sleeper bus ticket through AbhiBus online while I was in Gurugram, Haryana, for travel from Kashmiri Gate, Delhi, to Patna on 26 September 2026. My berth was U2, Booking ID AZ5751029670, and Bus Partner PNR TS260923103209505306JPDT.
### 2. Accident and Passenger Safety
Approximately 30 km before Azamgarh, Uttar Pradesh, the bus collided with a truck, shattering the bus windows and creating a serious risk to passengers. I narrowly avoided more serious injury but sustained an injury around my scalp/hair area, and my OPPO mobile phone screen was damaged.
### 3. Truck Driver's Licence and Age
The truck driver appeared very young and reportedly indicated that he did not have a driving licence. I request verification of the driver's age and licence status through the available video footage and official records.
### 4. Bus Driver's Conduct
I observed or was informed that the bus driver accepted ₹10,000 from the truck side to settle the matter. I request an investigation into this reported payment and clarification regarding whether the accident was properly reported and passenger interests were addressed.
### 5. Lack of Medical Assistance
Following the accident, I did not receive adequate medical assistance or a satisfactory explanation and formal incident report. The bus continued its journey toward Patna despite the serious safety concerns raised by the collision.
### 6. Injury and Property Damage
The accident caused an injury around my scalp/hair area and damaged my OPPO mobile phone screen. I have supporting video evidence, phone-damage evidence, and medical consultation records relating to the incident.
### 7. Complaint Against AbhiBus and Tegra Express
I filed a formal complaint with AbhiBus and Tegra Express under Case ID 18121601, requesting an investigation, accountability, and appropriate compensation. Despite follow-ups and submission of evidence, my principal concerns remain unresolved to my satisfaction.
### 8. Response From AbhiBus
AbhiBus confirmed a ticket refund of ₹1,339.58 dated 29 September 2026 and offered a discount coupon worth 25%, up to ₹250. However, these actions do not resolve my accident-related concerns, phone-damage claim, or request for compensation.
### 9. Compensation Demand
I am seeking ₹2,00,000 for the serious safety risk, injury-related hardship, distress, inconvenience, and inadequate post-accident assistance, in addition to appropriate compensation for my damaged phone. I request that the claim be assessed fairly in accordance with the available evidence and applicable law.
### 10. Evidence Available
I can provide the bus ticket, booking confirmation, accident video, photographs of the damaged phone, medical consultation records, and email correspondence with AbhiBus and Tegra Express. I can also provide the complaint registration and refund records.
### 11. Why I Am Approaching Gurugram Authorities
I booked the ticket online while I was in Gurugram, so I am seeking assistance with the online booking service and the handling of my consumer grievance. I request confirmation of the appropriate jurisdiction or referral to the competent authority if necessary.
### 12. Action Requested
I request a formal investigation, verification of the truck driver's credentials, examination of the reported ₹10,000 payment, and a written response from both companies. I also seek appropriate compensation, accountability for any established negligence, and measures to improve passenger safety and post-accident assistance.
### 13. Further Escalation
I have also approached the National Consumer Helpline and attempted to involve the Ministry of Road Transport and Highways (MoRTH). If the matter remains unresolved, I reserve the right to approach the appropriate consumer commission, transport authorities, police, or other competent legal forum.
**Passenger:** Prajwal Pramod Jha
**Booking ID:** AZ5751029670
**Complaint Case ID:** 18121601
**Journey Date:** 26 September 2026
**Route:** Kashmiri Gate, Delhi → Patna
**Bus Operator:** Tegra Express | **Booking Platform:** AbhiBus
I booked a Tegra Express sleeper bus ticket through AbhiBus online while I was in Gurugram, Haryana, for travel from Kashmiri Gate, Delhi, to Patna on 26 September 2026. My berth was U2, Booking ID AZ5751029670, and Bus Partner PNR TS260923103209505306JPDT.
### 2. Accident and Passenger Safety
Approximately 30 km before Azamgarh, Uttar Pradesh, the bus collided with a truck, shattering the bus windows and creating a serious risk to passengers. I narrowly avoided more serious injury but sustained an injury around my scalp/hair area, and my OPPO mobile phone screen was damaged.
### 3. Truck Driver's Licence and Age
The truck driver appeared very young and reportedly indicated that he did not have a driving licence. I request verification of the driver's age and licence status through the available video footage and official records.
### 4. Bus Driver's Conduct
I observed or was informed that the bus driver accepted ₹10,000 from the truck side to settle the matter. I request an investigation into this reported payment and clarification regarding whether the accident was properly reported and passenger interests were addressed.
### 5. Lack of Medical Assistance
Following the accident, I did not receive adequate medical assistance or a satisfactory explanation and formal incident report. The bus continued its journey toward Patna despite the serious safety concerns raised by the collision.
### 6. Injury and Property Damage
The accident caused an injury around my scalp/hair area and damaged my OPPO mobile phone screen. I have supporting video evidence, phone-damage evidence, and medical consultation records relating to the incident.
### 7. Complaint Against AbhiBus and Tegra Express
I filed a formal complaint with AbhiBus and Tegra Express under Case ID 18121601, requesting an investigation, accountability, and appropriate compensation. Despite follow-ups and submission of evidence, my principal concerns remain unresolved to my satisfaction.
### 8. Response From AbhiBus
AbhiBus confirmed a ticket refund of ₹1,339.58 dated 29 September 2026 and offered a discount coupon worth 25%, up to ₹250. However, these actions do not resolve my accident-related concerns, phone-damage claim, or request for compensation.
### 9. Compensation Demand
I am seeking ₹2,00,000 for the serious safety risk, injury-related hardship, distress, inconvenience, and inadequate post-accident assistance, in addition to appropriate compensation for my damaged phone. I request that the claim be assessed fairly in accordance with the available evidence and applicable law.
### 10. Evidence Available
I can provide the bus ticket, booking confirmation, accident video, photographs of the damaged phone, medical consultation records, and email correspondence with AbhiBus and Tegra Express. I can also provide the complaint registration and refund records.
### 11. Why I Am Approaching Gurugram Authorities
I booked the ticket online while I was in Gurugram, so I am seeking assistance with the online booking service and the handling of my consumer grievance. I request confirmation of the appropriate jurisdiction or referral to the competent authority if necessary.
### 12. Action Requested
I request a formal investigation, verification of the truck driver's credentials, examination of the reported ₹10,000 payment, and a written response from both companies. I also seek appropriate compensation, accountability for any established negligence, and measures to improve passenger safety and post-accident assistance.
### 13. Further Escalation
I have also approached the National Consumer Helpline and attempted to involve the Ministry of Road Transport and Highways (MoRTH). If the matter remains unresolved, I reserve the right to approach the appropriate consumer commission, transport authorities, police, or other competent legal forum.
**Passenger:** Prajwal Pramod Jha
**Booking ID:** AZ5751029670
**Complaint Case ID:** 18121601
**Journey Date:** 26 September 2026
**Route:** Kashmiri Gate, Delhi → Patna
**Bus Operator:** Tegra Express | **Booking Platform:** AbhiBus