- Seller Name
- FNP E Retail Private Ltd
- Company Name
- FNP E Retail Private Ltd
- Product Name
- Rakhi, Roli Chawal
- Website Name
- www.fnp.com
- Customer Care Number
- 9212422000
- Loss Amount
- 366
- Ratings
- Opposite Party Address
- B 36/4 Kendriya Vihar, KV3, Kharghar, Sector 11, Navi Mumbai 410210
I placed an order with FNP to send Rakhi to my brother, as I am currently away from him and relied on FNP specifically to help me celebrate the occasion despite the distance.
The order was intended to be delivered for Rakhi. However, it was not delivered on the promised date and was ultimately delivered two days after Rakhi. By that point, the occasion had already passed and the order had failed to serve the very purpose for which it was purchased.
I immediately attempted to contact FNP customer support on the promised date of delivery and requested cancellation and a refund. Their customer support chat kept me waiting for more than an hour and was then closed without resolving my issue.
I subsequently contacted FNP again and was told that the order could not be cancelled because it had already been processed. When the order was eventually delivered two days late, I again contacted FNP and clearly explained that a delivery after Rakhi does not resolve the issue, since the order was specifically intended for the Rakhi occasion.
Despite this, FNP refused to provide a refund. I repeatedly requested that the matter be escalated to a supervisor or senior representative, but FNP did not connect me with a supervisor.
Instead of addressing my refund request, FNP sent repeated generic apologies and ultimately offered me a 20% discount on a future purchase with 3months validity. I declined this as it does not compensate for the failure to deliver the order on time or address my actual complaint.
As someone who is away from her brother, I relied on FNP to deliver the Rakhi on time so that I could participate in this important occasion from a distance. The failure to deliver the order until two days after Rakhi defeated the purpose of the purchase.
Despite multiple attempts to resolve the matter directly with FNP, the company has failed to provide a refund or an appropriate resolution and has also failed to provide access to a supervisor when requested.
I am therefore filing this complaint regarding the deficiency in service, failure to deliver within the required timeframe, and failure to provide an appropriate remedy/refund despite repeated attempts to resolve the matter.
I request a refund of the amount paid for the order, along with any other relief or compensation deemed appropriate for the inconvenience and deficiency in service.
The order was intended to be delivered for Rakhi. However, it was not delivered on the promised date and was ultimately delivered two days after Rakhi. By that point, the occasion had already passed and the order had failed to serve the very purpose for which it was purchased.
I immediately attempted to contact FNP customer support on the promised date of delivery and requested cancellation and a refund. Their customer support chat kept me waiting for more than an hour and was then closed without resolving my issue.
I subsequently contacted FNP again and was told that the order could not be cancelled because it had already been processed. When the order was eventually delivered two days late, I again contacted FNP and clearly explained that a delivery after Rakhi does not resolve the issue, since the order was specifically intended for the Rakhi occasion.
Despite this, FNP refused to provide a refund. I repeatedly requested that the matter be escalated to a supervisor or senior representative, but FNP did not connect me with a supervisor.
Instead of addressing my refund request, FNP sent repeated generic apologies and ultimately offered me a 20% discount on a future purchase with 3months validity. I declined this as it does not compensate for the failure to deliver the order on time or address my actual complaint.
As someone who is away from her brother, I relied on FNP to deliver the Rakhi on time so that I could participate in this important occasion from a distance. The failure to deliver the order until two days after Rakhi defeated the purpose of the purchase.
Despite multiple attempts to resolve the matter directly with FNP, the company has failed to provide a refund or an appropriate resolution and has also failed to provide access to a supervisor when requested.
I am therefore filing this complaint regarding the deficiency in service, failure to deliver within the required timeframe, and failure to provide an appropriate remedy/refund despite repeated attempts to resolve the matter.
I request a refund of the amount paid for the order, along with any other relief or compensation deemed appropriate for the inconvenience and deficiency in service.
