SanjaySm91
New member
- Seller Name
- CIGFIL Limited
- Company Name
- Flipkart
- Product Name
- BOROSIL Teal Lunch Box with Bag, 3 Pc 400 ml x 2 , Glass Office Tiifin 3 Containers Glass Office Lunch Box
- Website Name
- Flipkart.com
- Customer Care Number
- +914471783000
- Loss Amount
- 699
- Ratings
- Opposite Party Address
- Ship-from Address: G+2 storied building located at Holding no. 140, Sub-division - H, Division - 4, in Panchannagram, situated at
premises no. 20B, Radhanath Chowdhury Road, Police Station, Entally, within the limits of ward no. 56 of the Kolkata Municipal Corporation,
Assessee no. 110561203519, AddI. District Sub-registration at Sealdah, District - Kolkata, Pin - 700015, Kolkata , WEST BENGAL, India - 700015,
IN-WB ,
GSTIN - 19AAACC3120C1ZE
For order OD338381914746657500 for a Borosil 3pcs Lunch Box. Despite returning the item immediately, I have not received my refund, and your support team has mishandled my case repeatedly.
Issue Summary
Order ID: OD338381914746657500
Product: Borosil 3pcs Lunch Box
Problem: Incomplete item delivered (received 2pcs instead of 3pcs), returned on the same day, but the pickup status remains unupdated and my refund is still pending.
What Happened
When the delivery executive arrived, I noticed the package contained a 2pcs set instead of the ordered 3pcs lunch box and initially refused to accept it.
The delivery partner insisted that he had already marked the order as delivered in the system and assured me that I could easily return it. Trusting his assurance, I accepted the package.
I immediately initiated a return on the same day, and the item was successfully picked up.
The Core Issue:
The pickup status was never updated in the system, and my refund has not been credited.
When I contacted customer support multiple times, I received no clear resolution. During my last interaction, a support agent incorrectly created another duplicate pickup request for an item that has already been picked up, showing complete negligence and lack of internal coordination.
In the calls details summary (attached) who haas delivered and who has picked up! Also the pickup message in 17th Aug
Issue Summary
Order ID: OD338381914746657500
Product: Borosil 3pcs Lunch Box
Problem: Incomplete item delivered (received 2pcs instead of 3pcs), returned on the same day, but the pickup status remains unupdated and my refund is still pending.
What Happened
When the delivery executive arrived, I noticed the package contained a 2pcs set instead of the ordered 3pcs lunch box and initially refused to accept it.
The delivery partner insisted that he had already marked the order as delivered in the system and assured me that I could easily return it. Trusting his assurance, I accepted the package.
I immediately initiated a return on the same day, and the item was successfully picked up.
The Core Issue:
The pickup status was never updated in the system, and my refund has not been credited.
When I contacted customer support multiple times, I received no clear resolution. During my last interaction, a support agent incorrectly created another duplicate pickup request for an item that has already been picked up, showing complete negligence and lack of internal coordination.
In the calls details summary (attached) who haas delivered and who has picked up! Also the pickup message in 17th Aug