Bhargav jayakanth
New member
- Seller Name
- IWQNBecommerce
- Company Name
- Flipkart
- Product Name
- Samsung 55" mini led T.V
- Website Name
- Flipkart.com
- Loss Amount
- 38408
- Ratings
Delayed Samsung TV Order by Flipkart Seller IWQNBecommerce — ₹38,408 Paid, Product Not Shipped
I am sharing my experience with Flipkart because I am extremely disappointed with the way my order and customer support requests have been handled.
On 10 October 2026, I ordered a Samsung Vision AI 138 cm (55-inch) television through Flipkart. I paid ₹38,408 using my credit card and also used 21 SuperCoins for this order.
At the time of placing the order, the promised shipping date was 17 October 2026, and the expected delivery date was 19 October 2026. However, today is 20 October 2026, and my television has not even been shipped. The order status is still showing that the product is awaiting pickup by the delivery partner.
I understand that unexpected delays can happen sometimes. What I cannot understand is why there is no clear communication or proper resolution even after I have repeatedly contacted customer support.
I tried reaching Flipkart support through its Help Centre and chatbot. After spending considerable time explaining my issue, I was eventually connected to an agent. Unfortunately, I did not receive a proper answer regarding the delay or a clear commitment about dispatch. When I requested escalation to a senior authority, my concern remained unresolved, and the conversation was closed.
I have already paid a substantial amount for this product. I placed the order trusting Flipkart and planned around the delivery date provided by the platform. Now I am left waiting, repeatedly following up, and worrying about whether I will receive the television at all.
The seller for my order is IWQNBecommerce. While searching online for similar experiences, I came across other public complaints concerning this seller, including a thread about a delayed Samsung TV order. These reports have increased my concerns, although I cannot independently verify the circumstances of other customers' cases.
My main concern is that, after keeping my money and delaying the shipment, Flipkart might cancel my order from its side. I do not want an unwanted cancellation or a refund as a substitute for the product I purchased.
I WANT THE TELEVISION I PAID FOR.
I request Flipkart to investigate why this order has not been shipped, confirm the availability of the exact product I ordered, arrange dispatch as soon as possible, and provide a clear written delivery commitment.
I also expect customer support to take responsibility for resolving the complaint instead of closing conversations without addressing the customer's actual concern.
I am documenting this experience because I believe customers should be able to receive transparent updates and meaningful support when an order goes wrong. If this issue remains unresolved, I intend to approach the appropriate consumer grievance authorities.
I hope Flipkart takes this complaint seriously and delivers the product as promised.
Order details:
- Platform: Flipkart
- Seller: IWQNBecommerce
- Product: Samsung Vision AI 138 cm (55-inch) television
- Order date: 10 October 2026
- Promised shipping date: 17 October 2026
- Promised delivery date: 19 October 2026
- Amount paid: ₹38,408 through credit card
- SuperCoins used: 21
- Status as of 20 October 2026: Not shipped; awaiting pickup
I am looking for a genuine resolution, not another generic assurance to wait.
I am sharing my experience with Flipkart because I am extremely disappointed with the way my order and customer support requests have been handled.
On 10 October 2026, I ordered a Samsung Vision AI 138 cm (55-inch) television through Flipkart. I paid ₹38,408 using my credit card and also used 21 SuperCoins for this order.
At the time of placing the order, the promised shipping date was 17 October 2026, and the expected delivery date was 19 October 2026. However, today is 20 October 2026, and my television has not even been shipped. The order status is still showing that the product is awaiting pickup by the delivery partner.
I understand that unexpected delays can happen sometimes. What I cannot understand is why there is no clear communication or proper resolution even after I have repeatedly contacted customer support.
I tried reaching Flipkart support through its Help Centre and chatbot. After spending considerable time explaining my issue, I was eventually connected to an agent. Unfortunately, I did not receive a proper answer regarding the delay or a clear commitment about dispatch. When I requested escalation to a senior authority, my concern remained unresolved, and the conversation was closed.
I have already paid a substantial amount for this product. I placed the order trusting Flipkart and planned around the delivery date provided by the platform. Now I am left waiting, repeatedly following up, and worrying about whether I will receive the television at all.
The seller for my order is IWQNBecommerce. While searching online for similar experiences, I came across other public complaints concerning this seller, including a thread about a delayed Samsung TV order. These reports have increased my concerns, although I cannot independently verify the circumstances of other customers' cases.
My main concern is that, after keeping my money and delaying the shipment, Flipkart might cancel my order from its side. I do not want an unwanted cancellation or a refund as a substitute for the product I purchased.
I WANT THE TELEVISION I PAID FOR.
I request Flipkart to investigate why this order has not been shipped, confirm the availability of the exact product I ordered, arrange dispatch as soon as possible, and provide a clear written delivery commitment.
I also expect customer support to take responsibility for resolving the complaint instead of closing conversations without addressing the customer's actual concern.
I am documenting this experience because I believe customers should be able to receive transparent updates and meaningful support when an order goes wrong. If this issue remains unresolved, I intend to approach the appropriate consumer grievance authorities.
I hope Flipkart takes this complaint seriously and delivers the product as promised.
Order details:
- Platform: Flipkart
- Seller: IWQNBecommerce
- Product: Samsung Vision AI 138 cm (55-inch) television
- Order date: 10 October 2026
- Promised shipping date: 17 October 2026
- Promised delivery date: 19 October 2026
- Amount paid: ₹38,408 through credit card
- SuperCoins used: 21
- Status as of 20 October 2026: Not shipped; awaiting pickup
I am looking for a genuine resolution, not another generic assurance to wait.
