- Seller Name
- Flipkart
- Company Name
- Motorolla
- Product Name
- Washing Machine
- Customer Care Number
- 1800-4252-5252
- Loss Amount
- 20283
- Ratings
- Opposite Party Address
- Jeeves Consumer Services, Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli, Bengaluru - 560103, Karnataka, India.
Dear Sir/Madam,
I am submitting this complaint regarding the failure of Flipkart, Jeeves Consumer Services, and Motorola to provide the after-sales service promised for my Motorola washing machine.
Order Details:
The washing machine has remained completely non-functional for the past four months, causing considerable inconvenience and hardship to my family.
Since the fault was reported, I have made numerous complaints and follow-ups with Flipkart, Jeeves Consumer Services, and Motorola through emails, telephone calls, and customer support channels. However, despite repeated assurances, the issue remains unresolved.
Instead of providing the required service, each organisation has shifted responsibility to another:
Despite purchasing the 3-Year Complete Protection Plan, the promised after-sales support has not been provided. The conduct of Flipkart, Jeeves Consumer Services, and Motorola amounts to a clear deficiency in service and unfair trade practice under the provisions of the Consumer Protection Act, 2019.
I have made every reasonable effort to resolve this matter amicably. Unfortunately, despite repeated communications over the past four months, none of the parties has taken responsibility for resolving the issue.
I therefore request the Hon'ble Consumer Commission to direct the opposite parties to:
Sincerely,
Dr. G. T. Vijay Kumar
Mobile: +91 9966269818
I am submitting this complaint regarding the failure of Flipkart, Jeeves Consumer Services, and Motorola to provide the after-sales service promised for my Motorola washing machine.
Order Details:
- Order ID: OD429532404842917100
- Invoice No.: EAAAAB-12219758
- Order Date: 28-10-2023
- Invoice Date: 28-10-2023
- Invoice Number: FAMUF22400454057
- Product: Motorola 10.5 kg 5 Star Smart Wi-Fi Enabled Inverter Technology Fully Automatic Front Load Washing Machine with In-built Heater (Grey)
- Amount Paid: ₹18,894.00
- Warranty: 2 Years Comprehensive Warranty and 10 Years Warranty on Motor from Motorola
- Protection Plan: Complete Appliance Protection (3 Years)
- Amount Paid: ₹1,389.00
- Order Date: 28-10-2023
- Invoice Date: 28-10-2023
- Invoice Number: EAAAAB-12219758
- Sold By: Jeeves Consumer Services Private Limited
The washing machine has remained completely non-functional for the past four months, causing considerable inconvenience and hardship to my family.
Since the fault was reported, I have made numerous complaints and follow-ups with Flipkart, Jeeves Consumer Services, and Motorola through emails, telephone calls, and customer support channels. However, despite repeated assurances, the issue remains unresolved.
Instead of providing the required service, each organisation has shifted responsibility to another:
- Jeeves Consumer Services has repeatedly advised me to contact Motorola.
- Motorola has directed me to contact Flipkart.
- Flipkart has instructed me to coordinate with Jeeves.
Despite purchasing the 3-Year Complete Protection Plan, the promised after-sales support has not been provided. The conduct of Flipkart, Jeeves Consumer Services, and Motorola amounts to a clear deficiency in service and unfair trade practice under the provisions of the Consumer Protection Act, 2019.
I have made every reasonable effort to resolve this matter amicably. Unfortunately, despite repeated communications over the past four months, none of the parties has taken responsibility for resolving the issue.
I therefore request the Hon'ble Consumer Commission to direct the opposite parties to:
- Replace the defective washing machine with a new unit of the same or better specifications, or refund the full purchase price.
- Refund the amount paid towards the 3-Year Complete Protection Plan if the service cannot be provided.
- Pay appropriate compensation for the mental agony, inconvenience, and hardship caused by the prolonged denial of service.
- Reimburse the costs incurred in pursuing this complaint and grant any other relief deemed fit by the Hon'ble Commission.
Sincerely,
Dr. G. T. Vijay Kumar
Mobile: +91 9966269818
