Gauravbanka
New member
- Company Name
- Jeeves
- Product Name
- Hp backlit intel core i5 12th generation (8GB/512GB)
- Customer Care Number
- 08069290899
- Loss Amount
- 40990
- Ratings
- Opposite Party Address
- Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Bengaluru, Karnataka
BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION
Complainant:
Gaurav Banka
Versus
Opposite Parties:
1. Flipkart Internet Private Limited
2. Jeeves Consumer Services Private Limited (Flipkart Powered By Jeeves)
Consumer Complaint under the Consumer Protection Act, 2019
Most Respectfully Showeth:
1. I purchased an HP Laptop from Flipkart on 04 October 2024.
Order ID: OD332445218400752100
2. I also purchased the Flipkart Extended Warranty.
Policy Number: PCLFLK0V203239103062915
3. Towards the end of June 2026, the laptop started developing technical issues. I contacted Jeeves by Flipkart, the authorized service partner under the extended warranty.
4. My first complaint was registered under Case ID: CLAFLK227107129442390. The laptop was collected on 01 July 2026 and returned around 15 July 2026. The Jeeves technician informed me that the RAM had been replaced.
5. However, on 17 July 2026, the laptop again developed the same problem. I therefore lodged another complaint under Case ID: CLAFLK243431989721843. The laptop was collected on 28 July 2026 and returned on 27 August 2026. I was informed that the motherboard had been replaced.
6. Unfortunately, within two days of receiving the laptop, it again stopped functioning and would not power on.
7. I contacted HP Customer Care, following which HP deputed an authorized technician to inspect my laptop. Thereafter, HP officially informed me through email that the RAM presently installed in my laptop is not genuine. A copy of the said email is enclosed as evidence.
8. Since the laptop had undergone RAM replacement during the repair carried out by Jeeves by Flipkart, I requested the opposite parties to resolve the matter. However, despite repeated communications, no satisfactory resolution was provided.
9. I thereafter registered a complaint with Jeeves by Flipkart on 08 September 2026.
Incident ID: IN26090920264809131678
10. I was assured that the complaint would be resolved within seven days. However, even by 22 September 2026, no effective resolution had been provided.
11. Even thereafter, I repeatedly contacted the customer support of the opposite parties on 19 September 2026, 21 September 2026, and 02 October 2026. On each occasion, I was assured that the issue would be resolved within 48 hours. Despite these repeated assurances, no resolution was provided, and my grievance remained pending. These repeated false assurances caused further inconvenience, delay, and mental harassment.
12. I also approached the National Consumer Helpline (NCH). During the proceedings, Flipkart offered a settlement based on 40%/60% of the laptop value, which I did not accept because it was not an adequate or fair resolution considering the repeated failures, repairs, inconvenience suffered, and the continuing unresolved issues. The NCH complaint was thereafter closed, and I was advised to approach the Consumer Commission through the e-Jagriti portal.
13. Due to the repeated defects, prolonged repairs, repeated unfulfilled assurances, failure to provide a satisfactory resolution, and the discovery that the RAM presently installed is not genuine, I have suffered severe inconvenience, mental agony, loss of valuable time, and financial loss affecting my daily work.
14. The conduct of the opposite parties amounts to deficiency in service, unfair trade practice, and has caused substantial hardship and mental harassment to me.
PRAYER
I respectfully pray that this Hon'ble Commission may kindly:
a. Direct the Opposite Parties to provide a full refund of the laptop price or replace the laptop with a brand-new genuine HP laptop.
b. Award appropriate compensation for mental agony, harassment, inconvenience, and financial loss suffered due to repeated unsuccessful repairs, repeated false assurances, and the failure to resolve my complaint within the promised timelines.
c. Direct the Opposite Parties to produce the complete repair records, job sheets, spare-part details, inventory records, and other relevant documents relating to the repairs carried out on my laptop.
d. Award litigation costs and any other relief that this Hon'ble Commission may deem fit and proper in the interest of justice.
Complainant
Gaurav Banka
Complainant:
Gaurav Banka
Versus
Opposite Parties:
1. Flipkart Internet Private Limited
2. Jeeves Consumer Services Private Limited (Flipkart Powered By Jeeves)
Consumer Complaint under the Consumer Protection Act, 2019
Most Respectfully Showeth:
1. I purchased an HP Laptop from Flipkart on 04 October 2024.
Order ID: OD332445218400752100
2. I also purchased the Flipkart Extended Warranty.
Policy Number: PCLFLK0V203239103062915
3. Towards the end of June 2026, the laptop started developing technical issues. I contacted Jeeves by Flipkart, the authorized service partner under the extended warranty.
4. My first complaint was registered under Case ID: CLAFLK227107129442390. The laptop was collected on 01 July 2026 and returned around 15 July 2026. The Jeeves technician informed me that the RAM had been replaced.
5. However, on 17 July 2026, the laptop again developed the same problem. I therefore lodged another complaint under Case ID: CLAFLK243431989721843. The laptop was collected on 28 July 2026 and returned on 27 August 2026. I was informed that the motherboard had been replaced.
6. Unfortunately, within two days of receiving the laptop, it again stopped functioning and would not power on.
7. I contacted HP Customer Care, following which HP deputed an authorized technician to inspect my laptop. Thereafter, HP officially informed me through email that the RAM presently installed in my laptop is not genuine. A copy of the said email is enclosed as evidence.
8. Since the laptop had undergone RAM replacement during the repair carried out by Jeeves by Flipkart, I requested the opposite parties to resolve the matter. However, despite repeated communications, no satisfactory resolution was provided.
9. I thereafter registered a complaint with Jeeves by Flipkart on 08 September 2026.
Incident ID: IN26090920264809131678
10. I was assured that the complaint would be resolved within seven days. However, even by 22 September 2026, no effective resolution had been provided.
11. Even thereafter, I repeatedly contacted the customer support of the opposite parties on 19 September 2026, 21 September 2026, and 02 October 2026. On each occasion, I was assured that the issue would be resolved within 48 hours. Despite these repeated assurances, no resolution was provided, and my grievance remained pending. These repeated false assurances caused further inconvenience, delay, and mental harassment.
12. I also approached the National Consumer Helpline (NCH). During the proceedings, Flipkart offered a settlement based on 40%/60% of the laptop value, which I did not accept because it was not an adequate or fair resolution considering the repeated failures, repairs, inconvenience suffered, and the continuing unresolved issues. The NCH complaint was thereafter closed, and I was advised to approach the Consumer Commission through the e-Jagriti portal.
13. Due to the repeated defects, prolonged repairs, repeated unfulfilled assurances, failure to provide a satisfactory resolution, and the discovery that the RAM presently installed is not genuine, I have suffered severe inconvenience, mental agony, loss of valuable time, and financial loss affecting my daily work.
14. The conduct of the opposite parties amounts to deficiency in service, unfair trade practice, and has caused substantial hardship and mental harassment to me.
PRAYER
I respectfully pray that this Hon'ble Commission may kindly:
a. Direct the Opposite Parties to provide a full refund of the laptop price or replace the laptop with a brand-new genuine HP laptop.
b. Award appropriate compensation for mental agony, harassment, inconvenience, and financial loss suffered due to repeated unsuccessful repairs, repeated false assurances, and the failure to resolve my complaint within the promised timelines.
c. Direct the Opposite Parties to produce the complete repair records, job sheets, spare-part details, inventory records, and other relevant documents relating to the repairs carried out on my laptop.
d. Award litigation costs and any other relief that this Hon'ble Commission may deem fit and proper in the interest of justice.
Complainant
Gaurav Banka