Flipkart Fraudulent Delivery Status and Refund Delay Since 27 Sep 2025 | Order ID: OD435585135148360100

[adarsh01]

Seller Name

IWQNBcommerce (through Flipkart marketplace)

Company Name

Flipkart Internet Pvt. Ltd.

Product Name

Split samsung AC (1.5 Ton Capacity) purchased from seller IWQNBcommerce on Flipkart

Website Name

Flipkart

Customer Care Number

1800-202-9898

Loss Amount

26322

Ratings

1.00 star(s)

Opposite Party Address

Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru, Karnataka 560103, India.

I ordered a “Samsung 2025 Model Bespoke AI 1.5 Ton Split AC” from Flipkart on 27 September 2025 (Order ID: OD435585135148360100, AWB: 11927132063480 – Delhivery). Flipkart promised delivery by 13 October and installation by 16 October.

From 8 October onward, I continuously contacted Flipkart support because the courier tracking was not updating. Their agents kept falsely assuring me that the product was “already shipped” and would be delivered on time. I have chat records and call logs proving repeated misleading statements.

However, Delhivery confirmed on 12 October that the seller never even handed over the product, and therefore the shipment was “cancelled by merchant due to item not ready for pickup.” This means the product was never dispatched at all.

Despite this, Flipkart continued to show completely false delivery and installation dates on their app for many days. Even today Flipkart escalation team members are claiming “shipped status” and asking for more time due to “technical issues.” No refund has been initiated by Flipkart till date.

Because of Flipkart’s misinformation and delay, I was forced to purchase the same product again at ₹2500 higher price to avoid further disruption. I have also already paid the first EMI for the original order. This situation has caused me financial loss as well as mental harassment for more than one month.

I have already sent multiple escalation emails to Flipkart with proof, including tracking screenshots, chats, EMI deduction proof, and repeated false promises from their support teams. However, Flipkart has not cancelled the order officially and has not refunded my money.

This is a clear case of:

• Deficiency in service
• Misleading trade practice
• Intentional delay of refund after non-delivery
• Financial loss due to their negligence
• False information displayed on their app

I am seeking the following resolution:

1. Immediate refund of full amount paid for the original order
2. Compensation of ₹2500 for extra financial burden due to re-ordering
3. Additional compensation for mental harassment and delay
4. Written acknowledgment of fault and correction of false app status

 

[adarsh01]

For the last five days, the Flipkart customer support representative named Sandhya has been repeatedly delaying the refund process for my faulty AC product. Every day, she provides contradictory and misleading updates without taking any concrete action. Instead of processing my refund as per the consumer protection guidelines for defective products, she continues to extend the timeline and gives false assurances such as:
Day one after account details is sent over mail
• “Your issue will be resolved within 24 hours”
Day 2
• “Your refund is processed by seller wait 24 hours for getting in account”
Day 3
• “some technical issues we will call you in 4 hours”
Day 4
• “starting from start that your order is in shipped status.......seller cancelled your refund allow more 48 hours”

Despite multiple calls, chats, and written requests from my side, there has been no progress. My refund request remains pending, and no technician has visited, nor has any pickup been scheduled for the defective unit.

The representative Sandhya is avoiding responsibility by shifting blame to other teams and is not following the return/refund policies promised under Flipkart’s service commitments. This behavior has caused serious inconvenience, mental stress, and financial loss. My money remains stuck even though the product delivered is not functioning.

I feel harassed by Flipkart customer service due to:

1. Continuous delays
2. False commitments
3. No genuine action toward refund
4. Denial of my consumer rights