Air Conditioners Flipkart Fault Not resolving its Issue (Copper Pipe not received)

[harsh_kumar]

Dealer Name

Bathla Teletech Pvt Ltd , Ship-from Address: Block B Pragati Two, Khasra N0,s .82//21/1 min and other,Village Yakubpur,, Tehsil & District Jhajjar, Haryana - 124105, Jhajjar , HARYANA, India - 124105, IN-HR GSTIN - 06AAECB9200C2

Company Name

Flipkart

Product Name

Voltas 2026 Model 1.5 Ton 3 star split Invertor AC (183INVCAN

Customer Care Number

1800-208-9898

Loss Amount

12990

Ratings

1.00 star(s)

I am writing this notice regarding my flipkart Order ID OD337414835379647100 for a Voltas Air Conditioner purchased on 27 April.

Upon delivery of the product, the required copper pipe was missing. I immediately reported the issue and raised a replacement request through customer support channels on 10 May after delivery.

Subsequently, flipkart customer support representatives contacted me and advised me to purchase the required copper pipe independently. I was expressly assured that the amount would be reimbursed up to ₹3,500 upon submission of the invoice.

In compliance with flipkart instructions:

1. I purchased the copper pipe at my own expense.
2. I uploaded the invoice on 20 May.
3. I have also uploaded the same invoice multiple times through the Help Centre as requested.
4. All supporting documents, bills, screenshots, and communication records are attached with this email for your reference.

Despite repeatedly following up and providing all requested documents, the reimbursement has still not been processed. This delay constitutes a clear deficiency in service and failure to honor the assurance provided by flipkart representatives.

I hereby request that the reimbursement amount be credited to me.

Order ID: OD337414835379647100